SMBs can easily resolve customer inquiries, send reminders, promote events, automate common responses, and more, all from the business phone number their customers already know and trust.
Fremont, CA: Alianza, the leading cloud communications platform for service providers, announced the availability of its Business Text Messaging product. The cloud-based texting solution is purpose-built for communications service providers (CSPs), enabling them to grow commercial revenue, stand out from the competition, and deliver a compelling new communication service to their small and medium business (SMB) customers.
Business Text Messaging activates SMS and MMS on a business's existing landline or cloud VoIP phone numbers, allowing anyone to text or call them. The solution is managed from an intuitive web portal where businesses can have two-way conversations with their customers. Supporting multiple users and features, including automated keyword responses, scheduled responses, contact management, and outbound marketing campaigns, SMBs can leverage their phone number for numerous inbound and outbound communications.
Business Text Messaging helps SMBs foster customer relationships, streamline interactions, and improve business performance by engaging individuals using simple and convenient two-way texting. It allows consumers to interact with businesses the same familiar way they interact with friends and family members.
Alianza-powered service providers can onboard and text-enable a business in a few simple steps without any equipment installation or truck rolls. Business Text Messaging can be bundled with the service provider's existing business voice and cloud communication services, or it can be sold as a standalone service to enable texting on phone numbers from other voice providers.
"Business Text Messaging helps service providers stand-out and grow revenue in today's ultra-competitive cloud communications market," stated Justin Cooper, Alianza's Executive Vice President of Product and Customer Success. "With this launch, we are advancing our mission to deliver a complete communications portfolio for service providers."