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AI-based Knowledge Management Platform Enriching Museum Visit Experiences
AI Knowledge Management Platform is featuring a deepened knowledge base of museums, offering an exceptional visitor experience.
FREMONT, CA: A Knowledge Management Platform that makes data AI-ready for physical locations, Satisfi Labs, has continued its successful partnership with the Minneapolis Institute of Art (Mia). The collaboration deepens the AI-Powered Knowledge Management Platform's understanding of visitor interests and priorities and artwork and artists featured in the museum. Satisfi Labs has assisted one of the most distinguished art museums in the country through the ongoing partnership to provide a better visitor experience while gathering valuable data and insights on their audience, impacting future experiences and offerings. Since the collaboration, Satisfi Labs' virtual assistant responds to museum visitors' frequently asked questions through webchat in English and Spanish.
The platform that this collaboration set has seen an increase in inquiries about types of art and specific artists, prompting Mia to build a more in-depth knowledge base on the museum's artwork and artists to drive more discoveries. The virtual assistant has responded to over 60,000 questions that focus on ticketing, traffic, art pieces, and rotating exhibit information. Minneapolis Institute of Artis is dedicated to providing an easy alternative for visitors to discover information regarding the museum experience and how to buy tickets for their special exhibits. Satisfi Labs continues to build the knowledge base around particular artists and types of art that are housed at the Minneapolis Institute of Art.
Satisfi Labs is an AI-powered Knowledge Management Platform for conversational search and commerce. The company enables search for physical locations via conversational AI, enabling locations to answer customer questions on-demand. Satisfi Labs takes in physical and digital data via its Knowledge Management Platform and makes it AI-ready, allowing the Answer Engine to offer the most accurate and relevant answers to any owned channel on the web, SMS, mobile, and voice devices.