CIOApplications
static-image
  • Home
  • Applications
      • Bioinformatics
      • Business Continuity
      • Business Intelligence
      • Chatbot
      • Collaboration
      • Custom Software Development
      • CRM
      • Enterprise Reporting Software
      • GRC
      • Human Resource
      • Indoor Positioning
      • InsurTech
      • Intellectual Property
      • IT Operations Management
      • IT Service Management
      • Low Code Platform
      • Maintenance Management
      • Managed IT Services
      • MarTech
      • Master Data Management
      • Mobile Application
      • Order Management
      • Parking Management
      • Procurement Tech
      • Publishing Software
      • Remote Monitoring
      • RFID
      • Sales Tech
      • SAS
      • Software Testing
      • Task Management
      • Unified Communications
      • Workflow
      • Workplace Management
  • Verticals
      • BioTechnology
      • Construction
      • Contact Center
      • Education
      • Fintech
      • Food and Beverages
      • Government
      • Healthcare
      • Legal
      • Logistics
      • Manufacturing
      • Travel and Hospitality
      • Utilities
  • Technologies
      • Agile
      • API
      • Artificial Intelligence
      • Blockchain
      • CAD/CAM
      • Cloud
      • Cyber Security
      • Data Analytics
      • Data Center
      • Digital Transformation
      • Graphics
      • IoT
      • Machine Learning
      • Machine Vision and Imaging
      • Predictive Analytics
      • Robotic Process Automation
      • Simulation
      • Smart Labelling
  • Eco System
      • Adobe
      • Amazon
      • Esri
      • Google
      • IBM
      • Infor
      • Kubernetes Partner
      • NetSuite
      • Oracle
      • PTC Partners
      • Qlik Partner
      • Salesforce
      • ServiceNow
      • SiteCore
      • VMware
  • Vendors
  • News
  • Newsletter
  • Whitepaper
  • conferences
  • About Us
  • Specials

  • Menu
      • Business Continuity
      • Chatbot
      • Cloud
      • Collaboration
      • Contact Center
      • Esri
      • Human Resource
      • InsurTech
      • IT Service Management
      • Machine Learning
      • Manufacturing
      • Master Data Management
      • Procurement Tech
      • Robotic Process Automation
      • Salesforce
      • ServiceNow
      • Simulation
      • Software Testing
  • Contact Center
  • Collaboration
  • Chatbot
  • Esri
  • Simulation
  • InsurTech
  • Human Resource
Specials
  • Specials

  • Business Continuity
  • Chatbot
  • Cloud
  • Collaboration
  • Contact Center
  • Esri
  • Human Resource
  • InsurTech
  • IT Service Management
  • Machine Learning
  • Manufacturing
  • Master Data Management
  • Procurement Tech
  • Robotic Process Automation
  • Salesforce
  • ServiceNow
  • Simulation
  • Software Testing
×
#

CIO Applications Weekly Brief

Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from CIO Applications

Subscribe

loading
  • Home
  • Customer Experience Management
Editor's Pick (1 - 4 of 8)
left
The Business of Service Management

The Business of Service Management
Mitch Kenfield, Principal, CIO Advisory Practice, KPMG US

Customer Engagement Management and Technology

Customer Engagement Management and Technology
Manuel Bautista, CIO, Harvard Maintenance

Predictive Analytics Key Component of Customer Experience Management

Predictive Analytics Key Component of Customer Experience Management
Richard Barton, CIO, American Management Association

FizTrade: A Customer Experience Management Case Study

FizTrade: A Customer Experience Management Case Study
Tom Grounds, CIO, Dillon Gage Metals

Transforming Customer Experience with Information and Technology

Transforming Customer Experience with Information and Technology
Jiunn Tan, CIO, Ascend One

How Customer Experience is Getting in the Way of a Great Customer Experience

How Customer Experience is Getting in the Way of a Great Customer...
Yasminka Nemet, Chief Marketing and CCO, MV Transportation

The Intersection of Technology and Customer Experience in the Field: Getting It Right

The Intersection of Technology and Customer Experience in the...
Claudine Bianchi, CMO, ClickSoftware

Revolutionizing Customer Relationships through Chatbots

Revolutionizing Customer Relationships through Chatbots
Mamie Peers, VP of Digital Marketing, The Cosmopolitan of Las Vegas

right

Thank you for Subscribing to CIO Applications Weekly Brief

AI's Role in Customer Experience

By CIO Applications| Thursday, May 23, 2019
Tweet

FREMONT, CA: AI offers enormous prospective in managing customer interactions and remarkably improving customer engagement and customer experience (CX). Unlike others, CX can be hard to manage, quantify, and support as it is dynamic, circumstantial, and produces a gigantic amount of data. AI can leverage the customer information to power CX strategies, automate the mundane tasks of cleansing data, maintain it, and help companies understand customer opinion to create more engaging experiences.

Five ways to revolutionize CX are:

1. Data Analytics and Vision:

• AI data-unification apparatuses make formidable tasks such as data cleansing and combination inexpensive and quick.

• By evaluating interaction history, AI tools can aid in improving CX.

• AI can sieve through data to predict customer trends.

• AI tools can manage customer information from conflicting sources and process them to extract valuable insights with swiftness and accuracy.

2. Improved Personalization:

• Artificial Intelligence can use ‘natural data’ to probe deeper into separate customer behaviour and purchase patterns, to perform analysis and drive better engagement at the right place, and the right time.

3. Recommended Settings:

Shopping experiences can be made swift by leveraging search history, location data, and time (dates and holidays) to determine customer’s requirements. AI can also help to enhance product pages to present attributes to the context.

4. Customer Support:

• Chatbots can be used to address general customer queries, resolve problems, and provide efficient customer service.

• Virtual Assistants can execute commands, answer questions, and help customers find the right products.

• Self-service Agents can reduce the inconvenience of customers searching for help-articles by providing automated services.

5. Simplicity, Productivity, and Efficiency:

• Automated processes increase operational efficiency and productivity in customer service areas.

• Cognitive computing helps in understanding the customer base better by enhancing analysis and making faster decisions.

AI brings in endless opportunities with its evolution. Combining Artificial Intelligence with human elements can further amplify CX through simplifying customer interactions.

See Also: Top CEM Solution Companies In Europe

tag

CEM

Customer Experience

Cognitive

Weekly Brief

loading
ON THE DECK

Top Vendors

Field Service 2021

Top Vendors

Previous Next
Tweets by CIOApplications

Read Also

EPAM to Acquire PolSource to Scale its Salesforce Capabilities and Expand into New Markets

EPAM to Acquire PolSource to Scale its Salesforce Capabilities and Expand into New Markets

Destaco Launches TC1 Manual Tool Changer for Cobots

Destaco Launches TC1 Manual Tool Changer for Cobots

Four Business Challenges in Procurement

Four Business Challenges in Procurement

Five Trends Set to Transform the Contact Center

Five Trends Set to Transform the Contact Center

How the Weaponization of Artificial intelligence (AI) can Impact the Future of Humanity

How the Weaponization of Artificial intelligence (AI) can Impact the Future of Humanity

Four Benefits of Cloud-Based Business Budgeting Software

Four Benefits of Cloud-Based Business Budgeting Software

Loading...

I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

Copyright © 2021 CIOApplications. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy Policy |  Sitemap  |  Subscribe |  About Us

follow on linkedin follow on twitter follow on rss
This content is copyright protected close

However, if you would like to share the information in this article, you may use the link below:

https://www.cioapplications.com/news/ai-s-role-in-customer-experience-nid-4122.html