The integration of AI in the aviation industry is enabling it to enter the fourth industrial revolution with advanced capabilities, including enhanced processes and better customer experience.
FREMONT, CA: The rapid digitalization has made the organizations turn their focus toward providing customer-centric service to stay at the vanguard of the market. Businesses that fail to leverage technology to enhance customer experience often end up biting the dust. Like all sectors, the aviation industry is not exempt from this trend.
The effective incorporation of modern technology is one of the challenges plaguing the airline sector. Nevertheless, it is all set to enter the fourth industrial revolutions, paving the way for the integration of emerging technologies such as artificial intelligence (AI), internet of things (IoT), augmented reality (AR), and virtual reality (VR).
Airline organizations are leveraging advanced AI applications in crew management, flight maintenance, ticketing, and passenger identification to improve customer experience. However, AI integration is at a nascent stage in the aviation business, although it is already being utilized for facial recognition, customer queries, baggage check-ins, factory operation optimization, and aircraft fuel optimization.
Crew management can be enhanced by utilizing AI for organizing the complex network of crew members, including pilots, flight attendants, and engineers. It can enable the automation of scheduling and rescheduling process, which can prove cumbersome if done manually. The scheduling process can be based on factors such as availability, credibility, certifications, and qualifications of the crew members.
Aircraft maintenance can benefit from the incorporation of AI since any error could lead to significant losses to the airline companies. Since it requires comprehensive planning and scheduling, the integration of AI can help in streamlining the entire process. AI-based predictive maintenance can aid the engineers to predict failures before they occur, thus eliminating the chances of flight delays and cancellations.
Ticketing systems can be integrated with AI capabilities to set more fair ticket prices, taking into account oil prices, flight distance, purchase date, seasonality, competition, brand value, and so on. It can also consider daily changing factors. It will not only enable the airline companies to stay profitable but also offer competitive prices to the customers.
The implementation of modern technologies will significantly benefit the airline companies, enhancing their revenue management, predictive maintenance, flight scheduling, and so on. Ultimately, it will greatly augment the aviation process, at the same time, leading to better customer experience.