Thank you for Subscribing to CIO Applications Weekly Brief
Agentz Enters Into A Partnership With Duda Marketplace To Facilitate Automated Communication Between Smbs And Their Customers
Fremont, CA: Agentz, the AI-powered customer communication platform for SMS, voice, social media, and website, has entered into a partnership with Duda, a leading professional web building platform for digital agencies and SaaS companies. The collaboration makes it easier for Duda-powered website builders to provide world-class AI customer engagement automation to their small and medium-sized business clients, allowing them to decrease front desk workloads by up to 20 percent.
The Agentz automated assistant is the first true and comprehensive engagement and communication automation tool (ECAT) built for small, medium, and micro-businesses, powered by an AI, NLP-driven engine. This technology enables small and medium-sized businesses (SMBs) to automate communication with their customers via SMS, Facebook Messenger, Google Messages, website, and missed call handling. Businesses can use Agentz to respond to customers 24 hours a day, seven days a week and never miss another lead. The Agentz automated assistant will be available to Duda partners via the Duda Apps Marketplace, which provides best-in-class complementary tools that increase the value of Duda websites. Agentz, the Marketplace's only multi-channel communication automation tool, will broaden the impact web design professionals have on their clients' success.
Every day, SMBs miss 30 percent of calls because it is difficult to manage calls and multiple other communication channels. Website builders and agencies that use the Duda platform will be able to provide world-class customer experience AI to their clients at a fraction of the cost of enterprise-level solutions. Utilizing sophisticated no-code and automation technology, agencies and businesses using Duda will be able to respond instantly to any missed call, text, or online inquiry.
"Our product evolution is responding to the 76 percent of consumers who want to communicate with businesses using multiple channels like SMS, Facebook, and Google," stated Ketan Shah, Agentz CEO & Founder. "As the only no-code, out-of-the-box, ECAT purpose-built for small and medium businesses, we are thrilled to join Duda's marketplace. Providing a way to elegantly solve common business challenges at a low cost has been our sole mission from day one, and this partnership brings us one step closer to achieving our goal."
"SMS, in particular, has become a primary communication channel between consumers and businesses, and our customers are highly interested in the automation capabilities Agentz has built," remarked Russell Jeffrey, Director of Ecosystem and Product Strategy at Duda. "Using Agentz, Duda partners – which include web professionals, agencies, and SaaS platforms that serve SMBs – will be able to drive success for their clients across multiple channels and not just their websites. Agentz is an outstanding fit to join our marketplace of service providers."