Aceyus And Five9 Strengthen Alliance To Assist Contact Centers In Improving Productivity, Customer And Employee Experience

Five9 will distribute the Aceyus VUE solution on the Five9 CX Marketplace, providing contact centers with actionable data.

Fremont, CA: As new technologies become available, there is a rising desire for outstanding customer service. Nowadays, a superb piece of software operating faultlessly is insufficient. Today, a company needs a tailored, data-driven, and customer-focused strategy to stand out from the competition.

Aceyus, a global pioneer in customer experience, reporting, and analytics, extended its alliance with Five9, a market leader in intelligent cloud contact centers.

The agreement allows Five9 to resell Aceyus VUE, a software solution that provides comprehensive data aggregation to assist contact center agents in increasing efficiency, improving customer experience, and identifying patterns to enhance staff experience.

Aceyus VUE removes data silos, combines multi-domain solutions, and addresses corporate enterprises' demands for hierarchy, BI, and AI visualization. The Five9 platform processes billions of call minutes each year. It offers digital engagement, analytics, workflow automation, workforce optimization, and practical AI to develop greater human customer experiences, engage and empower contact center workers, and provide measurable business outcomes.

The Aceyus VUE solution is now available on the Five9 CX Marketplace, making it simple for enterprises to connect it with the Five9 Intelligent Cloud Contact Center. Aceyus and Five9 already have several deployments worldwide, accommodating tens of thousands of agent seats.

"The scalability and adaptability of Aceyus VUE makes it an optimal data-management platform for Five9 to feature in its CX Marketplace," says Mike Ary, Aceyus' CEO, President, and Co-Founder. "We look forward to providing Five9 and its customers with exceptional products, service, and support."

"We value our partnership with Aceyus, and this expansion enables us to directly offer our customers a solution to aid in visibility to critical data," says Jake Butterbaugh, SVP, Global Partner Sales, Five9. "We are thrilled to now offer Aceyus VUE on our CX Marketplace, where we innovate with our partners to build and offer enterprise customers cloud solutions to make agents happier and to deliver more productive customer experiences."