6 Technologies Reinventing Field Service Management

Field service automation leaves the door open to data collection, agile task management, and increased workforce resilience.

FREMONT, CA: It's a regular agenda for field service executives to meet client expectations, harmonize field technicians' workflow combined with office procedures, and, most importantly, boost business profitability. Field services organizations are increasingly turning to software to assist them in optimizing processes and generating heightened revenue levels. But how precisely can technology address field managers' difficulties? Field service companies have the chance to use these new techniques to transform the way service is delivered.   

Process Optimization with AR

With AR assistance, a remote executive can deliver services to the client without having to visit the client physically. For field service employees engaged in complicated assembly, maintenance, and repairs, AR solutions demonstrate real-world images that assist assemblers and engineers in performing various duties with quality assurance. Also, field service officials can receive live support from professionals remotely on the spot instructions through AR-based solutions while performing complicated duties. AR-led maintenance enhances the efficiency of services.

Improving Efficiency with IoT 

The Internet of Things (IoT) is capable of changing the way companies do business radically. Sensor evolution in linked systems and developments in the assessment of big data will combine to make field service progressively predictive, extremely competent, and less dependent on human intervention. Field service organizations can not only improve effectiveness and productivity with IoT but also reduce the price of missed SLA penalties, impacting customer satisfaction, and profitability directly. IoT can offer the operational benefits that have a positive impact on the bottom line and provide the kind of customer experience that supports loyalty.

Ensuring Precision with Predictive Analytics  

Real-time predictive analytics allow 98 percent precision to predict the start and end times of fieldwork tasks. Effective routing optimization can be accomplished through the creation of digital field service software. The use of predictive analytics will also provide customers with transparency. Service information has improved decision-making, allowing field service providers to be valid and reliable.

Driving Operational Excellence with Artificial Intelligence 

Field services employ AI applications in many significant ways to drive operational excellence. For instance, most OEMs collect information from on-field sensor-equipped products. Moreover, most OEMs are planning to invest in AI and machine learning significantly. AI can automate and streamline the field service technician's dispatching process beyond predictive maintenance–which is crucial for clients to get their equipment serviced faster.  

Mobile Applications

Most advanced field service management software systems have shifted to mobile applications–they assist engineers on the move. Work orders, task checklists, and reporting on compliance can be readily verified while engineers are in the field. The automation of mobile field service improves responsiveness, speed, and agility, resulting in a high first-time fixed-rate and quicker service ratios. Since many time field employees do not have access to the data they need to assist customers, mobile apps are powerful instruments that empower them to fulfill the best of their capacity.

Drone Technology: Unmanned aerial vehicles (UAV)

UAV or drones joined the playing field of the field service largely. They allow field service employees to get a bird's eye perspective for more significant distances where terrain and elevation are a factor. The combination of techniques such as drones and processing of computer images offers strong visuals and eliminates the need for engineers to visit job sites physically. The deployment of drones in technical projects can drive business value and decrease accidents by stopping exposure to dangerous fields of job. 

Automation of field service helps businesses improve their operational efficiency and management of task flow. Radical instruments, like dedicated field service management software, have catalyzed innovations and developed the industry's landscape. Since most support engineers think their modern tools are not quickly enough, state-of-the-art field service software can be used to provide access to live streaming videos, manuals, and a unified knowledge base.