FREMONT, CA:Technology always offers a glimpse into the future, and the governments always capitalize on it. Several states have working groups devoted to ensuring that governments are using blockchain and the growth of blockchain-based companies. CIOs have unbridled optimism for the technology’s potential in the public sector.
The Vice President of Gartner, Rick Howard, says, “Today, it is important for governments to establish technological priorities in the context of business trends such as ethics and privacy, digital equity, widening generational chasms and the need for institutional agility.” Here are a few trends in GovTech.
A digital identity can prove an individual’s identity via any government digital channel available to citizens. Citizens must access government services, yet many governments are slow to adopt them. Thus, government CIOs must ensure that citizens have their digital identities that uphold security imperatives and citizen expectations.
An adaptive security approach means that risk, trust, and security are adaptive processes that anticipate and mitigate continually evolving cyber threats. It realizes that perfect protection does not exist, and security needs to be adaptive.
According to a 2018 survey, more than 50 percent of the traffic on government websites comes from mobile devices. Thus, governments that use multichannel engagement modes such as phones, mobile devices, chatbots, and mobile devices through smart speakers or augmented reality will achieve program outcomes.
The digital government requires continual monitoring, as it is not a one-time investment. Government CIOs must design an agile and responsive environment by adopting a set of principles and practices that can be used to develop flexible systems and solutions that impacts both current and future states of information, business, and technical architecture.
Digital Product Management
According to a Gartner CIO Survey in 2019, approximately 66 percent of government CIOs are replacing ‘waterfall’ projects with digital product management (DPM). Waterfall projects have a poor track record while DPM involves developing, delivering, monitoring, refining, and retiring products for citizens or business users. DPM forces organizations to take a different approach and provide tangible results more quickly and sustainably. Thus, the government must introduce relevant GovTech for the betterment of citizens and the government.