Evolving field service is driven by technological advancements with an aim to enhance operational efficiency.
FREMONT, CA: With a number of innovative tools now available to streamline operations, utility providers having a field service workforce have reached a transformative point. By utilizing technology, utilities are restructuring their field service operations in a predictive manner. Here are some key trends that may influence utility field services.
With a rise in the use of location technology and fleet management, utility companies are faced with the challenge of managing massive amounts of data. The ability to evaluate and act on these data continues to impact the evolution of field service operations. Modern analytics capabilities will enable utility firms to execute on insights generated from the field for improved results. Implementing workforce management solutions with advanced analytical ability will enable service managers to streamline operations with real-time visibility.
IoT Connected Devices
According to a report, 26-billion devices other than tablets, smartphones, and computers are to be linked via the Internet of Things by 2020. For utility field service, connecting IoT components with technician’s mobile devices and the back office is a necessity. Information gathered in the field defines performance metrics that enable the firms to mitigate issues as well as track patterns for future planning. The aim is to have an intelligent and predictive approach to field services.
Focus on Field Service Solution
Mobility will continue to play a role in addressing the contentious issues experienced by field service operators. The appropriate mobile architecture can solve several daunting challenges utilities experience today, including latent customer needs, increased competition, as well as worker productivity. However, merely investing in mobile technology is not enough to ensure improvements in critical performance. Utilities must choose the best mobile field service solution and incorporate the implementation that matches their operational requirements in order to be successful with any deployment.
As per the above trends, most service providers can well-adapt and prepare to serve the users better while improving the bottom line.