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CIO Applications Weekly Brief

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Editor's Pick (1 - 4 of 8)
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The Road to Becoming a Digital Utility

The Road to Becoming a Digital Utility
Todd Inlander, VP & CIO, Southern California Edison

Reinventing Electric Power Value Chain

Reinventing Electric Power Value Chain
Joseph Santamaria, CIO, PSEG

Will the Smart Meter Deliver on its Promise?

Will the Smart Meter Deliver on its Promise?
John Burke, CIO, Ambit Energy

Water and Wastewater Utility Revolution: Operational and Information Technology Integration

Water and Wastewater Utility Revolution: Operational and...
Mark S Smith, VP & CIO, American Water

The Transforming Utility Industry

The Transforming Utility Industry
Ken Lee, SVP & CIO, New York Power Authority

Our Ultimate Goal is to Become a Real Time Smart Utility

Our Ultimate Goal is to Become a Real Time Smart Utility
Mujib Lodhi, CIO, Washington Suburban Sanitary Commission’s (WSSC)

The Role Of AI In A Smart Utility

The Role Of AI In A Smart Utility
Vennard Wright, CIO, Washington Suburban Sanitary Commission

The Future of Energy: One Incredible Story

The Future of Energy: One Incredible Story
Amy Carstens, Director, Transmission Services, Dairyland Power Cooperative

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3 Trends Guiding Field Service Transformation

By CIO Applications| Tuesday, January 28, 2020
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Evolving field service is driven by technological advancements with an aim to enhance operational efficiency. 

FREMONT, CA: With a number of innovative tools now available to streamline operations, utility providers having a field service workforce have reached a transformative point. By utilizing technology, utilities are restructuring their field service operations in a predictive manner. Here are some key trends that may influence utility field services. 

Advanced Analytics

With a rise in the use of location technology and fleet management, utility companies are faced with the challenge of managing massive amounts of data. The ability to evaluate and act on these data continues to impact the evolution of field service operations. Modern analytics capabilities will enable utility firms to execute on insights generated from the field for improved results. Implementing workforce management solutions with advanced analytical ability will enable service managers to streamline operations with real-time visibility.

IoT Connected Devices

According to a report, 26-billion devices other than tablets, smartphones, and computers are to be linked via the Internet of Things by 2020. For utility field service, connecting IoT components with technician’s mobile devices and the back office is a necessity. Information gathered in the field defines performance metrics that enable the firms to mitigate issues as well as track patterns for future planning. The aim is to have an intelligent and predictive approach to field services.

Focus on Field Service Solution

Mobility will continue to play a role in addressing the contentious issues experienced by field service operators. The appropriate mobile architecture can solve several daunting challenges utilities experience today, including latent customer needs, increased competition, as well as worker productivity. However, merely investing in mobile technology is not enough to ensure improvements in critical performance. Utilities must choose the best mobile field service solution and incorporate the implementation that matches their operational requirements in order to be successful with any deployment. 

As per the above trends, most service providers can well-adapt and prepare to serve the users better while improving the bottom line.

See Also: Top Field Service Solution Companies

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