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“Basically, we help CIOs manage their enterprise telecom assets which include devices, technology infrastructure, and software subscriptions that are utilized in the organization,” explains Kevin Whitehurst, co-CEO and co-founder of mindWireless. The company tackles asset management, security, and employee helpdesk challenges for customers holistically through a combination of intuitive solutions and a range of consultative services.
We help CIOs manage their enterprise telecom assets, which include subscriptions, numerous devices, and infrastructure utilized in the organization
Using the portal, telecom managers have the ability to activate, redirect, and deactivate funds to individual employee devices, which automatically reflects in the billing systems for the enterprise-wide telecom services. The telecom program manager gains access to a wide variety of reports and data visualization which can be exported easily. In fact, apart from the baseline services which include ripple analysis, audits of all telecom bills, payments, and helpdesk support, mindWireless also offers detailed analysis of numerous reports for their customers to help them identify cost-saving opportunities, and implement best practices.
Although much of the reporting and data requirements remain consistent across industries, many telecom activities are hard-wired into business processes and hierarchies unique to each organization. In order to understand such nuances, from the outset, mindWireless comprehends the customers’ infrastructure and their goals.
Following a growing requirement among their global clientele to extend the TEM solutions internationally, mindWireless is now working on identifying opportunities in growing markets across the world. Whitehurst sees the demand for outsourced TEM only heading upwards in the next five years, and plans for mindWireless to be at the top tier of providers who deliver best-in-class solutions. “Nevertheless, our growth and evolution will always be dictated by our customers, not only in what we do technology-wise, but also in our strategic roadmap,” he concludes.
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