mindWireless: The Enterprise Mobility Manager

Kevin Whitehurst, Co-CEO & Co-Founder

Quenching thirst of people in more than 200 countries and over 1.8 billion times a day, Coca Cola had a large and complex mobile network to be managed. The company was looking for a trustable telecom expense management (TEM) provider who can help them automate a majority of their operations involving management of the telecom assets and the security risks. After an extensive survey, Coca Cola zeroed in on mindWireless, an enterprise TEM solutions provider focused on corporate mobility. Specialized in delivering best-in-class solutions, agile processes, and white-glove customer service, mindWireless provided a user-friendly online procurement and asset management portal for all the telecom activities within the organization. Within months, Coca Cola was presented with over 1.5 million dollars in savings enabled by business process optimization, automation, and implementation of TEM best practices. The partnership is still going strong as mindWireless continues to manage employee helpdesk for Coca Cola’s operations in North America and provides timely cost-saving reports and recommendations.

“Basically, we help CIOs manage their enterprise telecom assets which include devices, technology infrastructure, and software subscriptions that are utilized in the organization,” explains Kevin Whitehurst, co-CEO and co-founder of mindWireless. The company tackles asset management, security, and employee helpdesk challenges for customers holistically through a combination of intuitive solutions and a range of consultative services.

mindWireless provides customers’ employees a self-service mobility management portal through which the employees can gain access to mobility service plans and devices. The portals are flexible to an impressive extent, accommodating different configurations according to customer’s needs. Additionally, a cross-carrier portal allows the employees to see the preferred carriers, or select another carrier by citing the reason. Device and service plan upgrades, overseas trip preparations, calling cards, and conference call details, are the other features provided in the portal.

We help CIOs manage their enterprise telecom assets, which include subscriptions, numerous devices, and infrastructure utilized in the organization

Further, integrations with the customers’ HR systems allow mindWireless to maintain a database of employees and the enterprise telecom assets they have procured. The database allows mindWireless to understand hierarchies within their customers’ organizations and provide customized workflows for routing order approvals within the portal. These tweaks ensure that the technologies and services provided by mindWireless have the customers’ goals as their central metric.

Using the portal, telecom managers have the ability to activate, redirect, and deactivate funds to individual employee devices, which automatically reflects in the billing systems for the enterprise-wide telecom services. The telecom program manager gains access to a wide variety of reports and data visualization which can be exported easily. In fact, apart from the baseline services which include ripple analysis, audits of all telecom bills, payments, and helpdesk support, mindWireless also offers detailed analysis of numerous reports for their customers to help them identify cost-saving opportunities, and implement best practices.

Although much of the reporting and data requirements remain consistent across industries, many telecom activities are hard-wired into business processes and hierarchies unique to each organization. In order to understand such nuances, from the outset, mindWireless comprehends the customers’ infrastructure and their goals.

Following a growing requirement among their global clientele to extend the TEM solutions internationally, mindWireless is now working on identifying opportunities in growing markets across the world. Whitehurst sees the demand for outsourced TEM only heading upwards in the next five years, and plans for mindWireless to be at the top tier of providers who deliver best-in-class solutions. “Nevertheless, our growth and evolution will always be dictated by our customers, not only in what we do technology-wise, but also in our strategic roadmap,” he concludes.