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There are very few companies that have been monitoring and adapting to the current technological transformation. Milestone Technologies is one of them. Milestone Technologies is a global managed services provider (MSP) that helps companies improve their technology infrastructure and achieve digital transformation. A Silicon Valley leader, Milestone Technologies, delivers industry-leading innovations to some of the world's largest companies.
Milestone Technologies is a global managed services provider (MSP) that helps companies improve their technology infrastructure and achieve digital transformation.
Their services methodology encompasses five phases: Initiate, Plan, Execute & Control, Transition and Steady State.
Milestone Technologies has a proven track record in delivering innovative solutions to its clients. For example, a global enterprise SaaS provider based in California faced significant challenges in maintaining its global WAN infrastructure. The client used multiple vendors to build out their global WAN infrastructure, resulting in limited visibility for SLA compliance, change management effectiveness, and the overall quality of the services delivered by network vendors was unsatisfactory.
Milestone Technologies collaborated with the client to design and implement a scalable ITSM solution, ServiceNow. It involved integrating two primary systems, an enterprise network management system and a CRM application, with ServiceNow. It turned alert noise into actionable tasks and eliminated the manual entry of critical change management information. ServiceNow could track outage durations for WAN circuits and devices, providing clarity in assessing vendors' service performance. The client could monitor and hold vendors accountable for their SLAs. It also reduced expenses, provided greater visibility for root cause analysis (RCA), and reduced RCA time.
There are very few ITSM companies, whether large or small, that can match Milestone Technologies ability to keep up with fast-growing companies and supporting them across the world. Milestone Technologies prides on its well-trained, highly motivated employees, the driving force behind their top-tier ITSM services. Their innovative AI and automation incorporated solutions make them a game-changer in the ITSM industry.
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