Kodella: Scaling up Business with Game - Changing Solutions and Services

When it comes to communication, there are a lot of communication breakdowns happening in the consulting world. Identifying the proper protocol for clear communication during the time of development is crucial for project delivery. We mitigate the potential for miscommunication by collaborating with customers in-person or over the phone in real time. We give clients direct access to development teams and our internal project management boards, which adds visibility and trust to the relationship.

In terms of finding the right-sized solutions for our customers, we stress the concept of a Minimum Viable Product. The idea of the MVP is to get the customer up and running in NetSuite with core functionality so they begin to see immediate value. We find that seeing what people actually do with respect to a product is a much more reliable way to understand their real needs.

Could you specifically talk about your solution suite?

The core of everything that NetSuite offers is their ERP platform, which is a powerful financial management solution. Therefore, when we engage with customers, we always start with their financial components and try to stack up their finances on the ERP platform. By migrating their current financial software to NetSuite, we are always trying to merge differing systems to the NetSuite platform. Once customers are live on NetSuite and start to see the value of the powerful financial software, we proceed to additional phases. We have seen several enterprises with a strong e-commerce presence using outdated websites. We can bring the operations of those companies to the NetSuite platform without setting up an integration point. This allows enterprises to achieve a unified database and eliminate disparate systems, which is imperative to a growing company.

Could you walk through the implementation process that you follow at Kodella?

At Kodella, we do things a bit differently as we behave internally much like a software startup. We never adopt a “top-down change” approach to optimize a process. No team member — executive level or entry-level — participates in such actions. Instead we use an agile methodology throughout our organization and time-box our projects into two-week project checkpoints, called “sprints” with our clients, facilitating a continuous feedback loop between Kodella and clients. This allows us to deliver value to our clients quickly, and build upon that delivered value with every sprint iteration.

With such an approach in our corporate DNA, we are able to “fail fast”. We never want to work ourselves into a situation where we’ve invested months building a solution that isn’t aligned with our client’s vision. We also stress full transparency in our communication and project tracking by giving our clients access to our project plans, status, and communicate with our team members in real time. When it comes to implementation, instead of relying on traditional modes of change through change orders, upcharges, and project delays, which lead to dissatisfaction among clients, we follow the philosophy that ‘change is normal’. Having a team dedicated to assisting customers to adapt to changes, we help them meet their needs.

How does the future of Kodella look like?

As we look toward the future, our organization is experiencing growth in both services and product offerings. We are also expanding our partnerships with A/P automation, sales tax compliance, and other strategic partners that have built-for-NetSuite certified modules. Our footprint is expanding globally in EMEA and JAPAC and will continue over the next 12-24 months. We have strategic plans and platform enhancements that we’re currently building in-house. These new products will deliver great value to our current and future clients.