ITOS
Boosting Efficiency and Productivity via NetSuite’s Customized ERP Solutions

ITOS Cloud is a Latin American software company that helps businesses implement Oracle NetSuite’s ERP solutions with maximum efficiency and adaptability.

Born within the STT group, a multinational outsourcing services corporation with a presence in over 23 countries across three continents, ITOS was initially created to meet the company’s internal demands for implementing NetSuite’s ERP. This direct experience granted ITOS invaluable knowledge and the authority to navigate the diversity of complexities that companies face and how to address them with a solution like NetSuite.

Today, ITOS extends its expertise to empower other businesses, guiding them to success in implementing NetSuite. The company addresses clients’ increasing demand for platform flexibility, scalability across multiple entities and countries, and integration with AI and advanced analytics for agile decision-making and data utilization from diverse systems.

“We are more than just a provider; we are a strategic partner in our client’s journey toward digital transformation. Our commitment extends beyond resolving current issues through a reactive approach to proactive implementation, preparing clients for tomorrow’s challenges,” says Hugo Morán Rivas, CEO, ITOS Cloud.

To complement NetSuite’s offerings, ITOS has also established an AI development division within the company, allowing its clients to leverage the best of NetSuite combined with its IT robots.

This includes proprietary products tailored for NetSuite, addressing diverse needs such as planning, budget control, expense management, and electronic billing systems compliant with Latin American regulations, as well as B2C sales portals and billing systems, including cryptocurrencies. The company also serves as a custom software house, catering to client’s unique requirements and providing comprehensive post-production support through a dedicated helpdesk service.

The company’s value proposition lies in recognizing clients’ evolving needs and striving to ensure they are satisfied with its implementations and post-production services. In one of the instances, Coopecaja, a Costa Rican client in the financial and cooperative sector, was looking for a solution that could extend the capabilities not efficiently covered by their core banking software to address challenges related to budgeting, purchasing, requisitions, supplier payments, and generally, the entire company’s expenditure cycle. They required a tailored solution that could accommodate their specific needs, notably in creditor management, a critical aspect of the cooperative business niche.

After a thorough vendor selection process, they chose NetSuite and ITOS as their solution provider to implement all the necessary process flows. ITOS onboarded and developed custom modules and ensured a transparent communication process through synchronous web services with the client’s core banking software. The results were remarkable, as the client now enjoys end-to-end process flows covering both income and expenditure cycles and total visibility over their daily financial operations.

These success stories of ITOS are credited to its team of experts. Its consultants, skillful project management department, and exceptional development division enable it to offer customized solutions by modifying NetSuite’s standard capabilities.

Today, as a Solution Provider for Oracle NetSuite in Latin America, ITOS serves clients throughout the region, with a special focus on Central America and an ambitious strategy towards Colombia, paving the way for its expansion in South America. With a vision centered on digital transformation and technological advancement, the company aims to drive innovation and efficiency for businesses, revolutionizing the landscape of ERP.