Infosysta: Leaders in Implementing ITSM Processes

Feras El Hajjar, Founder & Chairman

What makes Infosysta one of the leaders in the EMEA market is its active involvement in bridging the gap between various departments and stakeholders of an organization by introducing Agile project management solutions. Below is the conversation that CIO Applications had with Feras El Hajjar, the Founder & Chairman of Infosysta, about how his company helps clients increase operational effectiveness, improves performance, and reduces cost through a transformation process, and delivers the fastest migration, upgrading, and implementation process that even includes solution design, architecture, installation, configuration, customization, plugin development, and data migration.

Classic ITSM solutions and providers are disappearing. Solutions implementing DevOps workflows are the new trend in any scalable environment to bridge the gap between Operations and Development teams. DevOps is becoming the driver of all processes implementing a successful ITSM & SDLC in the same technology, connected out-of-the-box, and this where Infosysta adds value.

Please elaborate on how Infosysta’s expertise, combined with a suite of Atlassian products, can enable clients’ IT teams to quickly implement a modern and flexible approach to ITSM with an ITIL-certified service desk that is easy to use.

Jira and related Atlassian Products are the best tools to implement an end-to-end solution for Operations, Development, and other departments in any sector. No more silos in isolated departments like those seen in classic operations. Infosysta has the expertise to break silos between different departments to do more with less effort and to increase the quality of service of agents working in the operations.

What are the various strengths and key aspects that distinguish Infosysta among its competitors in the industry?

We are experts consultants, solution designers, problem solvers, before being an implementer. Our focus is on the team and not the tool. Our implementations are tailored to the client’s business, team structure, internal workflows, and policies.

How does Infosysta leverage the existing technology stack in the market to deliver Agile transformation?

Infosysta is the strongest partner, labelled enterprise, of Atlassian in EMEA and active mainly in the Middle East. It’s a permanent sponsor of the Agile Community in the Middle East and a leader in the Agile Transformation in the region.

Please elaborate on the journey of Infosysta.

Infosysta was founded in 2012 as a consultancy firm, partner of Atlassian in Emerging Markets.

In less than three years, we became the main player in Saudi Arabia and the United Arab Emirates in the Agile & Digital Transformation and today is a leader in the Middle East with hundreds of corporate accounts governmental and private.

Some of the awards that we have received are:

• 2017: Atlassian Partner of the year Emerging Markets – by Atlassian

• 2019: 10 Most Promising Agile Consulting/Service Companies 2019 - by CIO Review

• 2020: Best Agile Transformation Consultancy 2020 – UAE – by AI Global

What lies ahead for Infosysta in the future?

Infosysta pays a big focus on technology and new trends. We believe in collaboration and how to break silos between collaborators from the same organization to maximize the return and the quality of deliverables. Looking ahead, we will expand our products and solutions in this area to cover different departments and not only IT or operations in the Agile world.