FJA-US
Profitability through Better Customer Experience Management

The efficient customer experience (CX) management through streamlined insurance purchasing processes ensures top-line growth, market expansion, and profitability of insurers.

Unfortunately, with the existing legacy systems and a shortage of skilled workforce, managing CX and offering it optimally becomes challenging.

This is where FJA-US, a leader in insurance technology for over two decades, comes to the rescue. It provides insurers with end-to-end and cutting-edge modular solutions to automate critical activities in the insurance purchasing process.

“We automate the entire insurance purchasing process to improve efficiencies and profits and expand capabilities to create exceptional customer experiences, while ensuring top-line growth and market expansion,” shares Joseph Wilds, Chief Growth Officer, FJA-US, a market leader in insurance technology.

Whether it is bringing in new clients or insurance renewals, FJA-US’s solutions enhance the purchasing process so clients enjoy a better value equation. Automation of the activities makes it easier to utilize the tools and navigate a buyer through the purchasing process. With an assured and seamless CX, insurers can focus on other aspects, like offering better products, services and prices than their competitors.

FJA-US’s solutions are highly configurable, making it easy to integrate with clients' existing in-house upstream and downstream legacy systems.

It automates them, making the systems capable of providing improved CX. As a result, clients enjoy enhanced front-end operations to provide the maximum CX through solutions that fully automate their back-end systems. When onboarding, FJA-US also allows clients to choose the distribution channels and benefits for their customers and configures the solutions to provide the CX per individual clients’ desires.

“Our offerings stand out because they address an insurer’s existing pain points while remaining flexible to resolve challenges that pop up in the future,” mentions Carl Krapp, Chief Information Officer, FJA-US.

During client engagement, the firm gains a 360-degree view of the client’s business operations and tracks deficiencies capable of causing inefficiency down the road. It designs the solutions to be highly flexible and embeds a roadmap to resolve those ambiguities.

FJA-US ensures that every area of its solutions—rates, underwriting and adjudication rules, user interface, and workflow—is configurable to address the ever-changing insurance product requirements, regulations, and consumer demands. Clients are also allowed to select FJA-US’s entire solutions package or any single offering during onboarding and choose other solutions in the future, which can be seamlessly integrated into the existing systems to upgrade the capabilities of their technology stack.

Highlighting FJA-US’s capabilities is when it helped a client diversify into a new line of business when the client struggled with employee shortage. It automated the client’s information collection process and filings work, reducing the need for additional employees and enabling them to use the existing resources for the new business line.

“We have a subject matter expert model, and it's the secret of our success,” says Krapp. Its employees, who are technical experts, also have a deep understanding of the insurance industry. This enables them to comprehend every challenge clients face today and may witness in the future and provide solutions to address them holistically.

FJA-US’s approach to fostering the client’s profitability and improving their CX providence capabilities makes it a trusted choice for insurers.