Exponential AI
Transforming Healthcare Outcomes with Decision Intelligence

Healthcare organizations dealing with unprecedented levels of complexity and uncertainty must strengthen their ability to drive highly accurate, contextualized and quick decisions.

A recent Gartner Research Circle Survey, highlighted just how big the problem is, most executives and leaders opined “65% of decisions made are more complex than they were two years ago.” As a result, many healthcare companies are keen on embracing AI-driven workflows and decision making to streamline and supercharge their processes for better cost, quality and efficiency. But several of them are still struggling to fully and optimally leverage the potential power that AI offers to achieve transformative business outcomes.

Exponential AI, an Enterprise AI platform provider, addresses this challenge by simplifying the processes for building, deploying and managing AI solutions at scale, enabling clients to own their AI Journey. The company delivers AI driven Decision Intelligence to the healthcare and financial services sectors and transforms machine and data driven decision-making to unlock digital scale. Organizations can now execute evidence-based decisionmaking, accelerate the automation of complex enterprise processes, and continuously gather feedback to nurture and curate the strategic and operational knowledge of the models they operate across the enterprise.

Exponential AI’s offers Prebuilt Decision Agents- AI enabled Digital Workers that can efficiently be trained to make human-like decisions and continuously learn from their feedback. In addition, these agents can be custom built, trained and orchestrated into solutions that automate complex decision-making across enterprise processes.

Exponential AI’s solutions have been used by leading healthcare and financial services clients to drive transformational outcomes for revenue, cost, quality, and efficiency.

In a conversation with CIO Applications, Nikhil Mendhi, Steve Lund, and Ratnakar Mallavarapu, leaders of Exponential AI, we will discuss its solutions and efficacy at length

As a company that offers its prebuilt decision agents to build unique AI solutions, please elaborate on how Exponential AI has established itself in the Healthcare space?

Our pre-trained decision agents underpin our ability to deliver autonomous healthcare processes at scale. Through our decision intelligence platform Enso we offer these prebuilt agents that are easily assembled or orchestrated together with custom-built agents and solution components into Decision Intelligence solutions that drive targeted business outcomes and continuously improve with data and decisions.

With our Healthcare Clients, we have been able to adopt a land and expand strategy. We start our customers off with solutions featuring prebuilt decision agents, which enable them to realize immediate value. This is possible because the prebuilt decision agents that come with the platform are trained on healthcare specific functional domain knowledge. After landing the client, we expand and advance AI using Enso, by training clients’ teams to leverage our low code no code user interface to build end-to-end solutions using agents. This gives them confidence and control with their AI journey.
To ensure easy adoption and no disruption to clients existing processes Enso allows for seamless and easy integration of AI solutions into the customer’s existing environment and processes. The AI solution seeks to enhance the existing process and systems rather than replacing them. For instance,

What are some of the organizational milestones you have achieved recently, and could you brief us on what lies ahead for your firm?

Currently, Exponential AI is in the process of raising Series A funding from many of our clients run the platform in-parallel to provide decisions and recommendations within the existing systems like Claims Adjudication Systems, CRM etc. The solutions also easily integrate with other systems like RPA etc to enhance existing processes. This helps our clients add more intelligence and value to the static data they generate. In addition, our platform provides the fastest response rate in the industry and helps companies scale their operations quickly. For example, one of our clients processes four and half million claims in a day using our platform, leveraging AI to identify errors and fraud, waste, and abuse in real-time.

Could you walk me through some of the areas within the healthcare industry where your solutions are being leveraged?

We have delivered solutions for payers, providers and life sciences companies to enable better cost, quality, efficiency and control. For the healthcare industry, our focus has been on transforming Claims Operations, Compliance and Payment integrity. So we have AI solutions for Claims Adjudication Processing, Coordination of Benefits, Claims Audit, Payment Integrity, Contract Management, Utilization Management etc.