ERP Success Partners: Enabling Seamless Transition into NetSuite

ESP perceives this capability as an opportunity to better help its clients. For example, the company recently created NetSuite Applications, called CFI suite, enhancing NetSuite specifically for the contract furniture industry. Through a series of add-ons, they have optimized the software to help furniture dealers manage their entire business from a single system. This helps these companies be more efficient, cut down operational costs, and improve profit margin.

By remaining as close as possible to industry best practices, the company intends to avoid a lot of unnecessary scripting and customization to ensure that the customer account remains lean, clean, and maintainable in the long run.

Client serving and support is another front that the company excels at. Through a Service-Level Agreement (SLA) program with clients, ESP’s dedicated team of experts ensure 24/7 support. They have teams and offices across the Philippines, Mauritius, Canada, and the United States.

Success Stories Speaking for Themselves

Honing such capabilities, ESP has gleaned a legion of clients across diverse industry verticals—be it e-commerce, wholesale distribution, or professional services. Interestingly, the company never differentiates between enterprises and start-ups. Understanding that every company allocates a different budget to purchase their ERP solutions, ESP serves them with the same level of expertise and ensures quality service.

In one case, ESP helped an African company automate their siloed pen-paper and excel-based processes. The client initially ruled out NetSuite as a viable option, assuming that it would not fit their budget. ESP helped them realize that NetSuite is account-driven, meaning that cost depends on the number of users and modules. “We showed them the return on investment that they could have from NetSuite implementation. NetSuite is also fully transparent in their pricing, as opposed to other solutions that include certain hidden costs,” Rhyman comments. The client also had some additional requirements to support their upcoming plans. They wanted to scale through the acquisition of and consolidation with other businesses. ESP helped the client understand how with NetSuite they can manage diverse business operations from a centralized location. Finally, the client migrated to NetSuite, and they are operating with more efficiency today while successfully addressing all their business goals.

In another case, a customer in the North American market was doubtful whether they should keep the current system or replace it. Responding to their request for proposal (RFP), ESP explained the benefits of NetSuite, its value proposition, and helped the client realize the myriads of opportunities that they could have. The client ultimately got rid of the misconception that NetSuite was expensive and implemented it. Rhyman, in this context, mentions that NetSuite is not about only pricing; it is about the flexibility that can provide businesses a competitive edge in the market.“Our objective is not to tie and lockdown every customer with us, but to make sure that they remain a NetSuite satisfied customer for years or decades,” says Rhyman.

The Future

In light of the recent pandemic, ERP Success Partners has been focusing more closely on e-commerce as a way to help their customers position themselves for the changes that are happening in the market. “We were already in the process of building our e-commerce team so we simply accelerated our plans.” says Marcus Dallacqua, the US based partner of ESP. “We anticipate a wave of businesses focusing more on e-commerce". For thirteen years, Dallacqua was the Senior Vice President of an e-commerce company that ran 100% of their business on the NetSuite platform. ESP believes strongly in the NetSuite e-commerce platform called SuiteCommerce Advanced which allows a company to manage their business and their webstore on the one platform. “Our current team members have over a decade of experience on NetSuite’s e-commerce platform and we are excited to bring our energy, experience and expertise to our current and new clients”, says Dallacqua.

Backed by the prowess of many such compelling instances of client success, ESP has emerged as a NetSuite four-star partner in 2020. Not stopping there, the company has set the target of getting elevated to the five-star level. “For the next 12 to 18 months, we have plans to ensure the highest level of satisfaction for our customers. To achieve this goal, we have hired multiple talented people across all our functioning locations,” Rhyman concludes.