Envalo
Envalo Drives Digital Performance for Small and Mid-Sized Manufacturers

Today’s small and mid-sized manufacturers (SMMs) wanting to expand their operations are prioritizing improved customer engagement through online platforms. A seamless customer experience — from order placement through delivery — is crucial for building loyalty and expanding market reach.

While some ERP systems can meet these demands, they often come with a high price tag that’s out of reach for a small or mid-sized organization. Such businesses find themselves in need of more capable platforms for consolidating customer orders and supply chain data to enhance the overall customer experience. SMMs require modular solutions that can scale with their growth, eliminating the need for expensive and disruptive system overhauls.

Envalo has emerged in response to this market need.

“Our core focus lies in working hand-in-hand with SMMs, helping them improve their e-commerce and online digital engagement experiences,” says J. Michael Moores, Envalo’s CEO.

With Envalo as their partner, manufacturers no longer need to invest in high-priced ERP implementations, engage with large e-commerce solution providers or hire costly consultants. Instead, Envalo offers a cost-effective alternative in the form of SaaS solutions, accessible at a price point that aligns with the required functionality. They can leverage a plug-and-play integration framework that aggregates information from disparate systems into a single, customer-specific, mobile-friendly B2B portal.

Envalo’s solutions include a comprehensive suite of modules such as turnkey B2B e-commerce portals, an interactive diagram tool for finding parts, tools that connect manufacturers with their dealers, and asset management and maintenance tracking technologies, just to name a few. Each delivers specific functionalities for precise business requirements.

Envalo’s SaaS solutions operate on top of existing data and systems, minimizing disruptions and facilitating a smoother transition in digital operations.

Forging a Path to Seamless IT Implementation

What most sets Envalo apart from other providers is their approach to client service. They actively listen to manufacturers to understand their pain points when integrating third-party solutions. Envalo recognizes that a large-scale ERP implementation can be highly disruptive across all departments for an SMM, burdening IT departments and straining resources.

“There are a lot of challenges that come with change management,” says Moores.

“People get frustrated, it’s a distraction from the core business and its impact can be felt across departments. Unsuccessful change management can lead to increased job dissatisfaction, turnover and a reluctance on the part of staff – other than key stakeholders – to see the project succeed.”

To help SMMs navigate such hurdles, Envalo offers managed IT services, easing the burden on internal IT resources and augmenting gaps in IT expertise. Envalo’s solutions seamlessly integrate with legacy data systems, even when they are siloed.

One notable example is enESM, Envalo’s e-commerce solution. It seamlessly integrates with inventory management systems, streamlining order processing and minimizing disruptions in manufacturing and fulfillment. This empowers manufacturers to focus on their core business and bottom line.

The Envalo Way – A Three-Pronged Engagement Method

Envalo’s team helps clients gain clarity about the possibilities within their market space and collaborates with them to develop tailored solutions.

“Our team takes a consultative and collaborative approach, partnering with you and acting as a strategic extension of your team,” says Moores.

Envalo’s client engagement approach includes three fundamental pillars. The first pillar aims to extend customers’ business capabilities, enabling them to manage tasks they couldn’t previously. The second pillar focuses on helping their manufacturer customers improve customer engagement with their wholesalers and dealers.

The third pillar delivers a positive impact on clients’ profit margins. Envalo’s solutions grant clients access to enterprise-level capabilities at a mid-market price point. By streamlining deployment costs and elevating customer engagement, clients can amplify revenue and increase customer loyalty.

Envalo’s Interactive Parts Solution: A Game-Changer for Manufacturers

Envalo’s effective approach is exemplified through its work with a leading manufacturer, who faced challenges with their servicing and parts quoting processes, using outdated PDF parts lists and a frustrating workflow. This resulted in customer complaints and concerns about third-party parts.

In this case, Envalo’s enIPS interactive parts solution was transformative. It provides up-to-date documentation for precise part identification, streamlines the ordering process for quick billing and shipping, and allows users to configure tarp solutions and request quotes. It has reduced truck downtime and improved customer interactions for sales engineers.

Another client, a major manufacturer of sewing machines and related products, found through research that 88 percent of buyers prefer direct information from the manufacturer over intermediaries like resellers or distributors. They chose to begin selling direct-to-consumer, but were committed to not leaving their dealer network behind.

“To bridge that gap, this company used Envalo’s eCommerce solution to accomplish both goals,” says Moores. “They sold directly to the end consumer but pushed sales toward their network of nationwide dealers for fulfillment, service, installation, parts and more. This solution was a win for the consumer and a win for their customer.”

Staying Ahead of the Curve

The manufacturing landscape is undergoing a shift toward a focus on building customer relationships rather than just selling products. In response, Envalo is providing innovative solutions to help. SMMs excel in customer engagement and satisfaction in the evolving digital marketplace.