DTC Global Services
IT Consulting and Solution Delivery All-rounder

DTC Global Services

John Doty, the CEO, and President, DTC Global ServicesJohn Doty, the CEO, and President
Be it in terms of in-house IT or from the IT service provider’s perspective, lack of IT agility has been a major culprit for companies losing market share or even perishing in the wake of the pandemic. Conversely, the pandemic has been an unexpected bubble-breaking testing ground for IT services providers, and DTC Global Services stands tall among those companies that have come through the pandemic with flying colors. As an ISO 9001:2015 certified IT consulting and services firm, DTC Global has particularly been a godsend for its clients who were faced with the mandates to support critical systems with a 100 percent remote workforce. DTC has long supported a connected site support model for years supporting major companies through secure remote connectivity technologies, processes, and protocols. This experience was invaluable as the entire work force was tasked to connect to critical systems from potential open internet and unsecure networks.

The company’s incredible resilience, growth mindset, and ability to swiftly adapt to imperative market needs enabled it to continue to support all of its government contracts in progress. In fact, DTC Global had anticipated the lockdowns beforehand, prepared the delivery of its services systems ahead of time to facilitate remote working, and provided uninterrupted support to its clients in both the public and commercial sectors. In addition, they implemented VPN-secured remote working environments to meet the compliance and security requirements of their government clients. Needless to say, the company’s value proposition enabled it to achieve 38 percent growth in 2021.

As a full-service technology and management consulting firm, DTC Global offers a wide range of services, including project management, IT consulting, software engineering, DBA services, supply-chain systems management, acquisition planning, and third-party application integration. The company leverages Oracle as a key technology vendor for IT enablement and holds special expertise in Oracle RDBMS and the Oracle e-Business Suite, program management support, application and system engineering, security compliance, and system readiness ensuring continuity of every operation in the event of system or facility failure. Leading clients through the implementation and sustainment of solutions that run on Oracle databases, the company’s experts excel in large scale systems integration with many decades of experience successfully leading clients from implantation through sustainment. For example, the company is capable of integrating a disconnected network of procurement systems into a single master system within a short timeframe.

“Our mission is to deliver the best Oracle solutions for client’s specific business needs that enable them to maximize the efficiency of their systems and operations and to meet technology implementation or upgrade goals,” says John Doty, the CEO, and President.

DTC Global’s services portfolio is not limited to its Oracle offerings and expertise. The company is adept at offerings such as Unison’s PRISM, SAP, MQ WebSphere, and Appian BPM Suite as well. In addition to software services, they help clients adopt new hardware and provide hardware maintenance and server upgrades. Its wide range of capabilities also includes facilitating clients’ cloud initiatives and helping them migrate their data centers from one facility to another. They also implement disaster recovery and continuity operation plans at the new facilities to ensure zero downtime, zero data loss, and cost saving. To this end, the company’s highly experienced team of engineers addresses the availability, operability, and integrity of applications.

Business-centric IT Services Delivery

Holding over twenty years of market presence and having served clients across various industry verticals in the private and government sectors, DTC Global has great acumen in leveraging technology and delivering solutions that best fit their clients’ business/operational requirements. With the vision to support its clients’ growing and evolving needs, DTC Global formulates cut-out and cost-effective strategies for technological transformation. As such, it’s a no-brainer as to why government agencies pertaining to a wide range of administrative divisions such as forest, agriculture, animal and plant health, firefighting, and goods and services subscribe to DTC Global.

Our Mission Is to Deliver the Best Oracle Solutions Suitable for Client’s Specific Business Needs That Help Them Maximize the Efficiency of Their Systems and Operations and Meet Technology Implementation or Upgrade Goals

Embracing a collaborative and ongoing solutions delivery process is a part of DTC Global’s core value system. This enables the company to build and deliver solutions that clients are proud of. To cater to each project’s specific solution implementation needs, DTC Global takes a unique approach developed in light of the company’s years of experience in integrating systems. This well-defined and well-executed process begins with an analysis and evaluation of clients’ existing systems and business operations to identify process and operational shortcomings. It is an iterative process where the company engages with clients multiple times to explore every possible option and propose the most relevant solutions—including modern RPA and AI-powered ones—to meet their needs.

Once the clients approve a proposed solution, DTC Global prototypes or develop a solution and eventually move it into production and post-production deployment. On the one hand, DTC Global builds interfaces to external systems to enhance the functionality of existing systems. On the other hand, for deploying a new system, the company creates a roadmap aligning clients’ business requirements with the systems’ features. More importantly, the company ensures that technology is being appropriately maintained with all necessary configuration, updates, and patching via scheduled maintenance.

A Rich Legacy of Excellence

Several large government organizations, such as the Department of Defense, recognize DTC Global as their valuable partner for implementing technical solutions owing to its team of subject matter experts with extensive experience working on government financial systems.

DTC Global recently implemented and continues to maintain an acquisition contracts management system called the Integrated Acquisition System (IAS) for the United States Department of Agriculture (USDA) to mitigate the challenges associated with acquisitions and facilitate their buying of goods and services. As the agency was looking to implement frictionless acquisition, DTC Global with collaboration and direction from the USDA, prototyped and developed automation bots to support the acquisition process. DTC Global also successfully built and deployed authentication and authenticity protocols that ensure the integrity of the IAS bot processes and output. The solution proved to be so effective that it has become a standard operating procedure across the agency. This ability to deliver the right blend of technical and business elements into their solution has kept USDA engaged with DTC Global for more than two decades.

“Embracing a Collaborative, Ongoing Reinforced Solutions Delivery Process Is A Part Of Dtc Global’s Core Value System”

Another key element fueling the success of DTC Global is its skilled workforce that is fully committed to deliver the highest quality of services to clients through teamwork, mutual support, and uncompromising ethical standards. Fostering a team-driven and family-like work culture, the company empowers employees to work with integrity, compassion, and a commitment to excellence. It facilitates open collaboration through discussions, brainstorming, and whiteboarding using video and tele conferences to ascertain and deliver solutions to their clients’ needs. In spite of the pandemic, the company continued its collaborative approach to ensure its service delivery ‘didn’t miss a beat’ as Doty terms.

DTC Global is looking forward to growing through strategic acquisitions while exploring more opportunities around solutions built upon RPA or AI. As the number of people interacting with technology rises with the increasing number of technology components, the company sees the need to focus on cybersecurity and compliance requirements. They are particularly facilitating the adoption of zero-trust authentications, especially across government organizations still running at legacy technology compared to their private counterparts. “It is no longer good enough to be preventive. We have to be proactive to ensure that systems and data are secure against advanced malicious codes” Doty concludes.