Deloitte: Helping Businesses Evolve to Pursue the Vision of a Kinetic Enterprise^TM

SAP’s recent acquisition of Qualtrics will add more flair to the proven synergistic partnership between Deloitte and SAP. Qualtrics’ offerings address management of the human experience, helping to power a full-fledged Kinetic Enterprise. “Most organizations today fail to recognize the value of experience management,” says Goodarzi. “Be it customers, employees, or vendors, business outcomes are a result of these stakeholders’ experience.”

Just as Deloitte has embraced SAP technology as one of the biggest SAP S/4HANA^® customers itself, the firm has begun integrating intelligent automation with human experience to unleash the “Deloitte Digital Twin”—to increase speed to value and enhance quality and efficiency in serving clients. The early results of pursuing this new way of client service has already yielded impressive results. “So far, we’ve reduced functional design effort by 40%, achieved 5× faster technical development, automated project management, and accelerated testing by at least 60%,” says Deano. “Not surprisingly, these early results are already helping inspire companies to embrace experience and intelligent automation to evolve their businesses.”

The Launchpad for Targeted Innovation

Deloitte’s Kinetic Enterprise changes the business transformation from a “one-time activity” to a “perpetual responsibility”—one that entails all stakeholders, processes, and aspects of an enterprise ecosystem. To help clients achieve that vision, Deloitte helps break down enterprise silos, automate every process that can be automated, and leverage the power of cognitive technologies for insights into processes—thanks in part to the SAP Cloud Platform and an array of microservices and capabilities that the Deloitte Reimagine Platform delivers.

Many clients that approach Deloitte with their most challenging technology and business problems often want to keep up with the unparalleled pace of change. “Whether it is the pursuit of higher margins in the consumer sector, the need to respond to the latest tax mandates, the implications of Brexit, or pursuing a growth strategy in China, Deloitte works side by side with clients to help them deliver results that often go beyond their expectations,” says Fasciana.

The Kinetic Enterprise is a calling for all businesses to achieve all four pillars: intelligent, clean, responsive, and inclusive. When a business addresses all these areas, success is inevitable, according to Deano. But when companies focus on only one or two areas, the potential is significantly sub-optimized.

Deloitte’s breadth of business and technology capabilities and experience helps it realize the Kinetic Enterprise—to solve clients’ real-world problems with unprecedented speed to value. Waals recalls an instance in which the company deployed SAP S/4HANA^® Cloud for a client in a matter of 28 days. In comparison, many companies often take that amount of time just to plan a project.

Going forward, Deloitte understands the importance of having a lesser emphasis on one-time solutions. The need is to adopt a multidimensional and unified approach for uplifting the enterprise ecosystem as a whole—and develop the reusable capabilities that enable the business to pivot at any time. It will be the name of the game for enterprises to succeed in 2020 and beyond. Deloitte, as a strategic partner, has already sharpened its edge to guide enterprises in this journey—to help them be built to evolve.