CSP Networks: Digitalization Partners for SMBS

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Michael Chen, CEO

“Because he is the hero Gotham deserves but not the one it needs right now.” This is what Inspector Gordon had to say about Batman. However, the same cannot be said about digital transformation. It is a ‘hero’ that businesses need right now, to meet the ever-changing demands of customers and gain competitive advantage. In a nutshell, ‘no hero, no growth.' So, it is safe to conclude that, regardless of their inclinations whether to adopt digital transformation or not, the businesses are already in the digital transformation race—they can either be at the forefront of it or lag behind. However, SMBs are uniquely challenged to undergo digital transformation since most of their data exist in different silos that are hard to aggregate and they also lack an overall digital transformation strategy, internal digitization expertise, and expansive budgets. Helping SMBs address these challenges and become the forerunners of digital transformation is California-based CSP Networks. The company partners with its customers to meet the current and future needs of the business and the end-customers by designing, planning, and implementing their entire IT infrastructure. It designs custom solutions according to the needs of SMBs, thereby enabling them to have the workforce, skillsets, and advisory services that are the necessities for maintaining a high-functioning IT environment without having to employ full-time staff. CSP covers various aspects of its clients' IT infrastructure and acts as the strategic point of support and knowledge to manage, protect, and secure the business through start-up, expansion, relocation, and acquisitions.

Four-Pronged Approach for Advanced Protection

With cyber-criminals always on the lookout for a possible loophole that would provide them access to an entirety of business information, cybersecurity has to be at the forefront of any digital transformation strategy. The highly dynamic and evolving fraud landscape also makes it imperative for these organizations not just to set up and forget their security solution but also to monitor it continually. CSP has realized the importance of a robust security solution and tailors it to meet the particular needs of their customers. As a silver partner of Sophos, a British security software and hardware company, CSP ensures that their customers can leverage the best-in-class security products. “CSP Networks is committed to partnering with Sophos to provide their customers with simple and proactively managed security,” says Eric Malone, Vice President, Channel Sales at Sophos.

“CSP is the trusted advisor when it comes to managed IT services with its robust platform, state-of-the-art technology, and proven expertise”

CSP takes a four-pronged approach to cybersecurity that protects its customers’ wireless infrastructure, network, web, and end-user.

Customers can easily set up, manage, and secure wireless networks in the matter of a few minutes through the company’s plug-and-play deployment module which allows customers to install and configure these networks with a few clicks. Once implemented, the Sophos Wireless Access Points automatically connects to the Sophos XG Firewall. The firewall incorporates next-generation stateful and deep-packet inspection technology for network and application traffic with zone-based policies and user-identity awareness. It leverages the next-generation IPS (NGIPS) to identify and protect the users on the network and the applications that run on it from sophisticated attacks and advanced threats.

CSP covers various aspects of its clients’ IT infrastructure and acts as the strategic point of support and knowledge to manage, protect, and secure the business through start-up, expansion, relocation, and acquisitions

To ensure maximum productivity of the users, businesses need not just have a secured network and wireless infrastructure, but they also need comprehensive protection from the latest web threats while providing powerful policy tools. Customers can leverage the features of the CSP platform to gain visibility and user-based policies to enable instant insights into the organizational web traffic and allows tailor-made web control to be added to any user, group, or network policy.

CSP covers the last mile in security through end-user protection that protects the systems against malware, theft, targeted attacks, and accidental data loss, through anti-virus, device, and web control all managed from a single point. It prevents infection, detects compromised systems, and remediates threats by leveraging real-time inputs from SophosLabs.

Enabling Robust Data Backup and Seamless Remote Connectivity

The CSP platform ensures that the IT infrastructure is secure, the systems readily available, and the data is backed up. The platform safeguards business data by having a sound backup and recovery strategy in place through their advanced image-based backup, disaster recovery solution, and proactive management services. This data can be accessed from anywhere by the users. The company has forged a strategic partnership with StorageCraft to offer its customers the CSP Backup Solution that incorporates all these features.

Employees can also access their emails through any of their personal devices from anywhere through Microsoft Exchange Email, WebMail, and basic website hosting. Their ability to provide the industry-best remote access to devices has resulted in LogMeIn becoming a strategic partner of CSP. Additionally, the company’s strategic hosting partner Rackspace has been able to provide them with fanatical support through its service offerings.

Expert Team Delivering Supreme Support

CSP has put in place a team that consists of help desk, system and network engineers, project managers, and CIOs, to ensure that their customers require only a single point of contact. This team provides business growth by leveraging their in-depth knowledge, years of experience, and exceptional dedication. It is mandatory for all technicians of the company to maintain the highest level of certification in their areas of expertise. The CEO, Michael Chen has more than a decade of experience working as an IT advisor, and his relationships and expertise has resulted in immense growth for the company.

Additionally, CSP’s locally-based state-of-the-art data center in Irvine, CA allows a flexible and quick secured access, faster data transferability, physical convenience for shorter data recovery time, and custom application solutions. Customers can leverage these capabilities for a hassle-free scaling up process. Additionally, the company also has its own local US-based helpdesk that offers round-the-clock monitoring and support to its customers for faster and more effective communication.

When working with their customers, CSP makes it a necessity for them to understand how the entire process spans out. In this regard, the company has established an easy to understand process that is complete with proper documentation to allow quick resolutions of business challenges while ensuring transparent communication. They also sign a service-level agreement with their customers before onboarding. These factors have enabled CSP to establish and foster long-term relationships with their customers.

In an instant, an enterprise mobility solutions organization was finding it hard to set up and manage their IT infrastructure. They knew about Chen and his expertise as an IT advisor beforehand and contacted CSP to leverage their services. The company supported the client through the growth phase and has established itself as a true partner. Today, this client depends on CSP for all their IT needs including purchase and configuration of new servers, support, and maintenance on existing systems, utilization of the Hosted Microsoft Exchange application. The company also manages the back-up of mission-critical data to an off-site data storage facility to ensure faster recovery in times of failure. All these factors have helped the client to focus on meeting the business needs without having to worry about their systems.

The Leader in Managed IT Services

By providing exceptional Managed IT services, CSP Networks has established themselves as one of the leaders in the arena. They have received a number of awards and accolades as recognition for their continuous hard work. All of this has been a result of their hard work and dedication in providing their customers with solid data backup, high-level security patching, real-time threat protection, supreme cloud productivity, proactive support and management, and secure connectivity. CSP is the trusted advisor when it comes to managed IT services with its robust platform, state-of-the-art technology, and proven expertise.