Conversica
Amplifying Organization Sales With Intelligence

The human ability to grasp and acknowledge the content and context of communications for a meaningful reaction is at the heart of every human conversation. Can we ever imagine if communication may be replicated via machines, artificial intelligence (AI), Internet of Things, or machine learning? A Chabot is an AI-powered software that provides manmachine- type two-way communication. According to Gartner, “By 2022, 70 percent of white-collar employees can act with a colloquial platform on a daily basis.” At the same time, most organizations are disposing of their traditional processes and adopting AI and Chatbots. The customer’s loyalty depends on the quality of the interaction with the enterprise, wherein they want to have a simple means to interact and get a faster response to their queries. Modern Chatbots powered by AI allow businesses to understand the customers’ requirements and establish a two-way communication channel.

Chatbots are proliferating across each domain— optimizing manufacturing operation to supply chain management. However, their most significant impact has been felt in customer-centric service, transforming the field. It assists businesses in automating their customer service engagement and improve customer service support. Unlike other Chatbots providers, Conversica is a cloud-based conversational artificial intelligence platform that helps enterprises interactively engage with customers and generate more revenue. The AI-powered virtual assistant tool allows organizations to communicate with their potential customers seamlessly. It will enable businesses to increase sales, marketing and enhance customer engagements.

Conversica Sales AI feature permit enterprises to contact every single lead that comes up with unwavering diligence. The intelligent sales assistant uses modern technology, such as, AI and machine learning to generate emails, text messages to drive potential customers in an ongoing conversation.

The virtual assistant uses natural language and highly turned conversational skills to respond to incoming leads effectively and quickly. Conversica’s virtual sales assistant is given a name and specific email address, which allows it to contact the customers automatically, engage users in a conversation and make them ready for a live demo product. It provides a seamless installation process. Whether you are a tech-savvy person or not, the account manager and customer success teams will guide you from purchasing software to answering your queries.

Conversica also helps organizations to reduce business costs by minimizing customer service representatives and downsizing overhead. The services offered through varied products facilitate organizations to boost their customer service and increase engagement with the purchasers. Conversica has always provided tailored solutions to its clients. A leading EdTech client in North America was facing difficulty with inbound leads. The client offered a cloudbased teaching experience to professors to engage with students online or offline with informative content, tools, and interactive platform. The client receives thousands of leads every month from various sources; the human workforce couldn’t handle such a large number of leads systematically. The client turned to Conversica to help them streamline their process swiftly. Conversica’s virtual sales assistant captures lead data from the database using custom variables. It then reaches out to these leads based on specific criteria and sets an email with pre-determined messaging. Based on these feeds, the client registered an increase in engagement rate by approximately 42 percent. The client witnessed a 20 percent conversion rate to hot lead. From that, 25 percent transform to opportunities with an expected revenue of ninety thousand dollars.

Talking about their future endeavor, Conversica will continue to enhance virtual technology with improved capabilities, expand into new sectors and add new assistants that automate business conversations. With the rise of automation in businesses to improve productivity and customer service, Conversica is developing new intelligent assistants to enhance customers’ experience.