Thank you for Subscribing to CIO Applications Weekly Brief
CIO Applications Weekly Brief
Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from CIO Applications
Thank you for Subscribing to CIO Applications Weekly Brief
Evolution of CCS: Perceiving client needs and the changing Avaya landscape
Back in 2003, when CCS was founded, the cloud was just a concept, and organizations had an in-house resource (a telephony guy or phone guy) to manage the phone system. At that time, CCS provided hardware replacement and maintenance support services. With new solutions springing up, technologies like voice over internet protocol (VoIP) and cloud came into being, and clients started opting for the cloud and fully managed solutions. Today, companies do not prefer to handle phone systems themselves any more; they look for other organizations to manage the responsibility. That's why CCS' offerings have evolved to include fully managed support services for phone systems, whether they’re on-premise or cloud-based (public, private or hybrid). CCS started out exclusively as an Avaya partner and continues to provide Avaya services and fully managed support services.
Stumbling blocks in the industry: Providing Avaya services
The challenges faced by existing Avaya clients differ from the problems encountered by new Avaya users. When it comes to existing clients, they try to reuse their old solutions. The challenge for them lies in finding the right Avaya partner who provides well-developed and mature Avaya services. CCS solves these problems by providing them with the comprehensive support services they need.
On the other hand, the stumbling blocks for new Avaya prospects involve navigating all of the options for the solutions.
CCS' primary goal is to be an extraordinary innovation accomplice, enabling its clients to concentrate on their business
Portfolio of services in the Avaya space
The firm prefers staying agnostic, flexible, and agile with its portfolio of Avaya solutions. CCS offers best-in-class Avaya IP telephony and unified communications (UC) solutions and provides proactive support services for organizations of all sizes. The broad spectrum of Avaya solutions includes Avaya Aura, an enterprise platform, and Avaya IP Office, an SMB platform. Apart from these two platforms, CCS is also a proponent of Avaya contact center solutions and provides cloud solutions like Avaya Oceana and Avaya Equinox, a new UC tool. In addition to fully managed telephony support services, CCS also offers professional, implementation, and design and consulting services to its clients.
The approach and client success
CCS’ primary goal is to be an extraordinary and innovative partner, enabling its clients to concentrate on their business. For instance, for organizations that are not cloud-driven or have few cloud applications, CCS can study their applications and learn how and why they use them. With its process-driven approach, the firm’s team of technical experts, engineers, and consultants provides education to clients on infrastructure deployments. The education is centered on market trends, the state of the industry, and the solutions CCS plans to provide.
The firm has a history of providing comprehensive telephony and UC solutions to its clients. One client that benefitted from CCS's services was Trilogy, a non-profit organization that was setting up new offices in different locations and wanted a centralized network to communicate with its employees. CCS upgraded the client’s existing Avaya platform and offered IP Office Virtual Server Edition, which allowed increased scalability to add multiple sites and users to the network. The CCS team also deployed smart community networking (SCN), allowing each site to have its own gateway and providing a centralized network for phone systems. The UC and telephony solutions provided by CCS were affordable, simple to set up, and allowed users operating in different locations to be on one network.
Vision and days ahead
In the days to come, CCS envisions moderate and stable growth, with a focus on cloud solutions, AWS Azure, and appropriate strategies to deploy telephony infrastructure. Perceiving that security is a crucial aspect of telephony solutions, the company is incorporating Avaya session border controller (SBC) to address voice network security.
I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info
However, if you would like to share the information in this article, you may use the link below:
https://www.cioapplications.com/converged-communication-systems