Continuum: Proactive Platform for What's Next

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Having a remote monitoring solution in place allows for the prediction of events. With remote monitoring indications like something is about to fail or break can be picked up on quickly, thus enabling admins to jump in and back up data avoiding unnecessary data loss. Remote monitoring streamlines IT administration insofar as it’s not required to wait till something fails. The role of admins becomes proactive and stops being reactive. The automation and hence streamlining of processes increases the reaction time of admins and places their preventive actions before systems might eventually fail. By taking measures to reduce or eliminate threats and risks, one can prevent critical errors which can be costly in terms of time and money.

Furthermore, enabling admins to manage their IT infrastructure remotely reduces transit time within the office, between different buildings, locations, or even countries. That overall increase in IT management efficiency can be seen as the main driver in the reduction of costs. An increase of efficiency in administrative processes lowers the critical time required to fix and restore, simultaneously reducing the period of disruption, thus raising productivity in administered departments. Critical errors can be prevented before they occur. Even though there’s still a minor bump in work-productivity, it’s far less compared to the time it takes to fix a crashed system.

Based in Boston, MA, Continuum empowers managed IT service providers, giving them the technology platform, services, and processes they need to simplify IT management and deliver exceptional service to their small and medium-sized clients. With technologies and integrated services spanning security to backup to monitoring, the Continuum platform anticipates and tackles MSPs’ upcoming challenges—enabling them to grow with confidence. Continuum’s vertically integrated service delivery model combines an unmatched SaaS-based technology suite with a world-class NOC, SOC and Help Desk, allowing them to not only remotely monitor, manage, secure and backup their clients’ IT environments from a single pane of glass, but scale rapidly and profitably.

“Our partners choose Continuum because our experience, solutions, and services prove that we truly understand the needs of MSPs,” says Michael George, CEO of Continuum.

Continuum Command is one of five pillars that act as the foundation of the Continuum platform and integrated ecosystem. With seamless connectivity to the rest of its platform, integration with leading PSA tools, and proprietary alerting and ticketing technology, Continuum Command empowers MSPs with the industry’s smartest Remote Monitoring and Management (RMM) solution. Intuitive scripting allows handling issues as they arise, plan them out in the future, or put them on a recurring schedule. Policy-based automation lets to schedule tasks or run them immediately and see the results in real-time. Custom desktop alerting streamlines unnecessary ticket noise by giving out-of-the-box alerts and the ability to customize as well. Optimized workflow interface offers a single view into device health to quickly view devices that need attention. Dynamic device grouping lets to monitor and manage specific groups of devices across multiple customers based on any criteria as chosen. Proactive patch management is handled by NOC that deploys the viable and restricts the harmful patches.

Command for Servers and Desktops enable MSPs to control, manage, and monitor the health of customer servers, workstations (includes cloud), and desktops. Command for Mobile continuously monitors mobile and tablet devices with dynamic, end-to-end security and compliance management. Command for Mobile gives visibility and control over iOS, macOS, Android, and Windows devices and includes quick and easy over-the-air enrollment. Powered through the seamless integration of Auvik, Command for Networks provides comprehensive management of network devices including routers, switches, firewalls, and Wi-Fi controllers. Command for Networks empowers MSPs to manage device proliferation while automating time-consuming network tasks and protecting their client environments.

“We know that modern MSPs need a next-generation platform that helps them grow with confidence and provides the technical capabilities, artificial intelligence, and predictive analytics required to automate and orchestrate their most complex SMB customer environments,” adds George. Continuum employs more than 1,400 professionals worldwide and monitors more than 1 million endpoints for its 5,800 partners, including IT service providers servicing more than 65,000 SMB customers and web hosting providers protecting more than 250,000 servers with Continuum’s BDR product line.