CeloPay: Secure and Streamlined Payment Processing

Alongside these, with its virtual card issuing platform, CeloPay Wallet, the firm is making the job of a concierge more effortless. To explain the use case of the solution, Harper states an example of a guest at a luxury resort who might want a concierge to book services or events for them. In a traditional environment, theconcierge will have to give out the guest’s credit card number, which can present some challenges from a security and compliance point of view. With CeloPay Wallet, the concierge can generate virtual versions of a guest’s credit card information and use that to make bookings without having to handle directly or even see the guest’s credit card data. “Whether you are a business looking for a tool to achieve compliance or trying to eliminate cumbersome processes, we understand what you are going through. And, we will do everything in our power to provide a robust, feature-rich experience for you as well as your clients,” ascertains Harper.

Placing Customers at the Core

Much like the company’s holistic business framework, CeloPay employs a synergistic approach when it comes to working with clients. Each time a customer signs an agreement with the firm, CeloPay engages with the client to acquire basic information about their system configurations and setup. Following this, the firm conducts a ‘turnover call,’ where the CeloPay team interacts with a business system administrator and helps them navigate the implementation of their solution seamlessly. Within just a day, the CeloPay software is implemented and up and running in the customer’s premises.

Notably, CeloPay is priced at a flat-rate, predictable fee that includes unlimited users and unlimited requests. The firm doesn’t charge for custom feature development. Instead, CeloPay takes the feedback from its customers, adds new features and functionalities, and deploys the upgraded product out free of charge to all of its customers. “There is a new update that comes out every 90 days, and most of those enhancements are direct requests from our clients,” expresses Harper. Clients’ opinions are at the heart of CeloPay’s product development, and the firm continually and rapidly releases new versions of its platform to meet their needs.

Keeping Pace with Innovation

The ultimate goal of hospitality organizations should be to build customer loyalty and enhance the quality of customer experiences. To do that, they need solid, secure, and compliant solutions that are not only easy to use but also come at an affordable price. And, that is precisely what CeloPay offers. “We are here to help you maintain strict control over security and compliance while, at the same time, deliver an unparalleled experience that is simple and flexible,” says Harper. The CeloPay team, which has a deep background in the hospitality sector, takes pride in being able to precisely understand the clients’ challenges and needs, and tailor its products to meet those requirements and help improve their environment.

As CeloPay breaks new ground in the hospitality and travel industry, the firm has several plans underway. The company is working on developing new products that will further enhance the process of conveniently collecting payment information. Alongside this, the firm is also looking to explore new partnerships and work with other companies to alleviate challenges that continue to pertain to PCI compliance. In fact, CeloPay recently established new partnerships with Infor, a multi-national enterprise software company, and Agilysys, a leading provider of hospitality software and solutions for hotels, resorts, and restaurants. On the anvil are also plans to expand the company’s footprint geographically. In an era where credit card frauds are increasing manifold, CeloPay is bringing about a transformational change in the way hoteliers and travel agencies address the problem with its innovative offerings.