Carlson Wagonlit Travel
Simplifying Business Travel Management

Today, employees of all companies, be it federal, private, or public, are constantly traveling for different business purposes. These organizations need to ensure that their employees' travel programs are managed efficiently so that they can focus on the work at hand. Although this might seem to be a daunting task, Carlson Wagonlit Travel (CWT), a Minnesota-based travel management company, helps organizations to deliver employee travel programs to ensure that the employees are engaged while also empowering them to be more productive by eliminating the complexities that they might encounter during their road experience. For this, CWT provides a plethora of business travel services to ensure that the workforce is focused on the business goals even while they travel.

CWT’s booking tools and travel services ensure that the employees are productive even during inevitable disruptions by providing them with digital touchpoints and great user experience. They go beyond a consumer-grade experience to deliver personalized travel booking services that are tailor-made to satisfy employee needs, enhance satisfaction while also ensuring travel policy compliance. They provide a traveler website, mobile app, travel counselors, support for online booking tools, and more to ensure a comprehensive business booking experience.

Oftentimes while traveling for business, employees might have to stay overnight and organizations expect them not to book hotels outside their travel program. For this, the organizations also need to provide their employees with access to an array of accommodation, competitive rates, exclusive amenities, and incentives. CWT’s Roomlt-powered hotel offering helps travelers find, book and stay at hotels that they enjoy while still adhering to the company policies.

Additionally, it is critical to ensure the safety of the travelers while on business travel. For this, CWT provides critical tools, information, and services that help organizations to anticipate issues and stay informed about known incidents, manage trip disruptions, quickly locate employees during emergencies and provide support, and so on. These services help organizations to predict and plan business travel, track their employees to ensure that they can receive support during emergencies, and reduce employee stress by empowering employees with trip-relevant information to reduce the impact of travel disruptions. CWT also monitors major worldwide events round-the-clock and activates their crisis communication to alert organizations if any of their employees might are in danger and provide immediate support.

CWT also helps organizations take a 360-degree approach to business travel management by providing a suite of tools and processes that maximize ROI. Their CWT AnswerIQ harnesses AI and cutting-edge technology to access data insights easily and quickly. This tool helps organizations to reduce time, improve data-driven decision making, and make travel management more effective. Besides, their experience in corporate travel management helps their clients save money by building a travel program that delivers savings goals through negotiated deals at the point of sale and also through identifying program improvements.

These tools and services provided by CWT have helped a lot of their clients achieve noticeable ROI. In an instance, an interior furnishings design and manufacturing firm looked to provide enhanced care to their traveling employees while reducing the risks in their travel management program. For this, CWT delivered a safety and security solution inclusive of traveler tracking reporting, destination intelligence, incident alerts, and crisis communications. Leveraging this solution, the employees were able to receive access to relevant destination details, which thereby boosted productivity while reducing the research time needed for each trip. This helped the company save $123,000—a 558 percent return on investment—compared to their previous program.

Today, many companies and governments rely on CWT to keep their people connected. One of the critical elements that allow CWT to continue surging forward is its ability to combine innovative technology with their vast experience to ensure that travelers have a consumer grade travel experience.