CAD SERVICE
Where Visualized EAM is Born

“If you stay in the same place, you never know new demands.”

While the idea of staying upbeat with new methodologies and client needs is a concept that many companies strive for, only a few actually achieve it. The reason? It’s a complicated journey for companies to not only figure the industry requirements but also implement them to serve their clients in a better way. “The rapidly developing everyday realities of the IT industry require effort and commitment to keep up, and we’re enthusiastic about challenging ourselves to do so,” states Giuseppe Delmonte, the founder, and CEO of CAD SERVICE. It is a similar passion that drove Delmonte toward computer science and architecture when he began his organizational journey three decades ago. At that point, the Computer Aided Drawing (CAD) technology was still in its infancy, and Delmonte realized that the professional services and consultancy around the technology had to be relevant to fulfill the demands from a broad range of clients, including designers, engineering firms, construction companies, and building owners. At its core, the idea of CAD SERVICE as a company was driven by the innovative notion of unifying CAD and EAM technology. Delmonte worked toward this idea, and in 2008 he reinvented his company, with the development of EAM OpenCAD—a new product intended to be used as an advanced module for Infor Enterprise Asset Management solution.

"The integration of our product and Infor EAM created high visibility for the clients and also helped Infor in boosting asset visibility in a CAD format"

With this new product, not only did CAD SERVICE usher in a new era, but it also helped Infor in assisting organizations to boost asset visibility in a CAD format, without the need to run two separate systems within Infor EAM. In 2013, Delmonte brought his company to be a part of Infor solution suite, providing OpenCAD to Infor through a global partnership agreement—becoming a global Infor solution partner in the process. “The integration of our product and Infor EAM on the cloud created high visibility for the clients and also helped Infor in boosting asset visibility,” states Delmonte.

In an instance, CAD SERVICE assisted one of the largest U.S. counties with a population of 2,75 million, 13 municipalities and 23 departments in seamlessly managing their internal service department. CAD SERVICE also offers services based on Infor EAM and other Infor products including design and consulting for the supply of information systems, application maintenance service, professional services for OpenCAD implementation, data population, data migration, database maintenance services, and training. “We develop component and technologies that integrate with Infor’s core solutions. So, it is also important to cooperate with Infor to keep track of the right ingredients. We use our combined strength to create and deliver innovative solutions that Infor and its channel partners sell, service, and support,” says Delmonte.

Further, through the implementation of the data migration service, CAD SERVICE helps clients use CAD drawings and documents from application tools. The service is rendered in partial or total outsourcing, according to the methods envisaged by the project specifications and respecting the time periods decided by the clients. “Extensive knowledge and deep understanding of the Infor EAM System, along with a multi-year experience with CAD and BIM technologies are what defines our competitive advantage.

Therefore, we’re able to offer products and services that make Infor EAM more visual and improve the efficiency of operations. Besides, these digital components help our users accelerate their business processes, which results in remarkable time efficiency,” says Delmonte.

Innovation holds the Key to the Future

To continue their journey toward success, CAD SERVICE has made considerable investments in innovation since its inception. According to Delmonte, this will make room for new developments and breakthroughs. Being an Infor partner for almost ten years now, the company aims to expand its product footprint beyond Infor EAM and also provide capabilities such that it can be used as an additional component for other Infor’s product such as Infor M3 and Infor LN.

CAD SERVICE is also moving to pursue Building Information Modelling (BIM), which is a new methodology for managing and navigating complex 3D models. The company is rolling out a new product that can integrate the BIM methodology in Infor by the end of 2019. “BIM is the future for us, something that I have always been optimistic about. Going ahead, I am willing to work closely with Infor team and devote my energy and time to my passion and work,” concludes Delmonte. “I would like to thank Infor for all the support and belief in me and the company; none of this would have been possible without that.”