Bresatech
Customized Consultation and Implementation Services for NetSuite Solutions

For many organizations, NetSuite is the go-to versatile solution that caters to a variety of different business applications such as ERP, CRM, inventory management, and financial tracking. NetSuite’s resourcefulness aside, many companies lack the expertise to make the most of the cloud business software suite. To this end, Bresatech, an expert in digital transformation and intelligent automation, supports organizations in implementing business process management (BPM), ERP, and CRM systems. The company consists of a team of technology specialists, design practitioners, and product strategists that help their clients build cutting-edge products and solutions within an agile and iterative development model. In an interview with CIO Applications, William Martin, President and CEO of Bresatech, shares his insights on how they guide their clients through the NetSuite and Pega implementation journeys, enabling them to go further, faster while driving real innovation in the digital space. Dedicated to their clients’ success, the company takes a human-centric approach to solve challenges and implement new ideas and solutions to complement their business needs and increase ROI.

Could you give us an overview of Bresatech?

Established in 2017, Bresatech is a venture capitalist owned business that proudly delivers impactful, tailored solutions through NetSuite and Pegasystems platforms. In response to additional client needs, we also created our own set of fully customizable digital transformation and modernization services called Innovation Solutions. Leveraging our deep expertise in government, manufacturing, financial services, and healthcare, we help our clients gain a competitive edge and accelerate ROI. Within our Pega practice, we are focused on offering implementation services for federal and state-level organizations. We forayed the federal business two years ago when we worked with the Air Force on a case management project at Wright-Patterson Air Force Base. They used Pegasystems to drive their financial model for the F-22 Raptor fighter aircraft. Within 8 to 10 months, we completed the project with a few cloud-based developments on Pega. This was a massive success for us, and as a result, we became Pega’s go-to partner for licensing and certification within the state business. Subsequently, we started delivering NetSuite services last year and targeted the emerging retail space. Additionally, our longstanding relationships and consultant expertise have been vital in fostering the cornerstone accounts under our Innovation Solutions vertical – Signify Health, Children’s Health, and European Wax Center to name a few.

Please elaborate on your NetSuite offerings and how you help your clients implement those.

As a Preferred NetSuite Alliance Partner, we deliver both standard and tailored solutions to serve our customers at every stage in their company. The solutions we create have helped our clients greatly increase ROI, optimize their resources, and deliver efficiency at every level.

Additionally, we utilize NetSuite’s SuiteSuccess methodology to ensure faster implementation without interrupting the existing operations. Working as a partner with clients, we guide them throughout their implementation journey and integrate NetSuite with existing on-premise or cloud-based applications to streamline business operations, supply chain, and decision-making. Our overarching goal is to create scalable solutions that support their financial and operational goals.

Could you give us a customer success story where you helped a client in implementing the NetSuite solution?

One of our largest retail clients, Furnitureland South (FLS), was facing trouble with their custom-built AS400 System. It was inefficient and lacking in many areas. They were looking for a comprehensive solution to streamline their operations and centralize their data in one place. Our NetSuite consultants ran an in-depth analysis and discovered that their current system was highly inefficient in logistics and customer service. We provided immediate solutions for cohesive management of customers, orders, products, inventory, and underlying financials as well as one central, cloud-based repository for all company data that made life easier for both employees and customers. Furthermore, our team integrated particular NetSuite solutions into their legacy system to keep their daily processes functional. NetSuite’s advanced fulfillment solution enabled FLS to fulfill customer orders efficiently, accurately, and on time. Additionally, NetSuite’s search and reporting tools have allowed FLS staff to reinvest formerly inefficient time into proactive business analysis, management, and process refinement.

The easily customizable native dashboards in NetSuite give staff immediate information they need to make quick, informed decisions that contribute to providing an authentic white-glove customer experience. We also helped them develop a complete replacement or return process to build a stronger customer experience and relationship, and we enabled staff to adapt to new processes as well as identify any short-term gaps that needed to be addressed. Using our industry knowledge and NetSuite expertise, our consultants were able to deliver a unique, customer-centric buying experience that enhanced FLS’s customer service mission. FLS can now spend previously inefficient time working with the legacy system on productive and revenue-producing activities. We have completed the Phase I implementation and are currently in Phase II. We will ultimately replace the remaining legacy system, including warehouse, logistics, and supply chain functionalities, with a highly customized NetSuite solution in Phase III. This will save costs and time for FLS by increasing efficiency and allowing for fewer processes for both staff and customers. By working closely with the client, our expert consultants also developed a strong testing plan that allowed the core team to test the system from end-to-end, enabling complete final testing, data migration, and go-live activities.

What does the future roadmap look like for Bresatech?

We are continuously growing and plan to double our resources and revenue by the end of 2021. Within Pega, we are looking forward to moving into the communications space. With NetSuite, we are currently in the retail market and planning to expand our footprint into manufacturing. We plan to take larger, broader projects, focusing on web development and web-centric initiatives for Innovation Solutions. Because of the notable success with the State of Vermont in executing Pega’s licensing and certification initiatives, we are working hard to replicate our assets, methodology, and training materials for licensing and certification in the State of Texas and other states. As we continue to grow, we will employ more NetSuite and Pega experts with diverse skillsets to continue delivering the best-in-class IT services across all three of our verticals. Our clients’ success is paramount for us, and therefore, we focus on delivering excellent outcomes by driving strategic and tactical initiatives. We embed our customer-centric values into our culture to help us stay true to our set of core values and will continue to focus on growing through a strategic sales plan as well as organic, word-of-mouth references that speak to their successful experiences.