Aoop Cloud Solutions
Demystifying Digital Transformation

Digital transformation isn’t a switch that companies can flip and modernize their business processes overnight; it’s a journey that requires a well-planned roadmap to be successful. Although the desired destination might be the same for every organization, regardless of its size or type of workforce, the starting point is different for each company. And most often, the road to digital transformation can be a tangled web of choices, depending on tactful selection of precise cloud services and IoT technologies along with advanced data management, machine learning, and AI solutions. So how does a company chart the right course in its digital transformation journey? Brazil-based Aoop Cloud Solutions—a premier ServiceNow partner—helps companies find the answer to this question.

In an interview with CIO Applications, Luiz Cesar Baptistella, co-founder and managing director of Aoop Cloud Solutions, talks in detail about his firm’s specialization and services. He gives insights about how Aoop Cloud Solutions leverages their partnership with top-notch technology vendors such as ServiceNow, Salesforce, Dynatrace, UiPath, and more, to help companies streamline and simplify their workflow.

How has Aoop Cloud Solutions been able to steer uniqueness in the business landscape?

We believe that no organization can reap the benefits of next-generation technologies without placing people at the center of a digital transformation strategy. And that’s where one of our core strengths lies. Aoop Cloud Solutions’ people-first approach not just focuses on implementing best-of-breed technologies for clients but also aims to coalesce the technologies in a way that offers a universe of opportunities for companies to fulfill their business objectives and gain tangible results from the technology investments. We call this an “Aooper” approach.

What are some of the challenges that you see in the business realm, and how is Aoop Cloud Solutions solving them?

Legacy approaches to processing unstructured and siloed data and workflow remain the biggest concern among enterprises today, and traditional, on-premise monolithic IT infrastructure does not solve any of the current challenges that companies are facing.

The digital-first world has little place for cumbersome, time-intensive workflows to manage and govern business-critical records. Thus, in an attempt to remediate the problem, we witness great demand among companies to modernize and transform their existing IT infrastructure. However, enterprises cannot simply add new software to a legacy business model or process and call it digital. Companies not just require a technological makeover, but also a metamorphosis of their work culture. This is where our technical and tactical expertise comes in handy. We support organizations in fundamentally reimagining their workplaces and business processes, making them apt for the digital age. Alongside, we also help our clients significantly reduce the cost of back-office operations through an array of cloud services.

Please walk us through Aoop Cloud Solutions’ robust portfolio of services for ServiceNow, and also give us an overview of how do you implement them?

Aoop Cloud Solutions is a one-stop shop offering hyper-personalized services for all your business demands. We have a specialized service for firms seeking to implement ServiceNow for the first time or the ones seeking to reach its next level of digital maturity using ServiceNow. With the help of Aoop Fast Advisory and Health Check services for ServiceNow, companies can strategize their investments for ServiceNow solutions and maximize organizational productivity. Whether the requirements are for the IT or Business Areas (IT service management, IT business management, and IT operations management), HR (human resource management), or customer service (customer services management), our professional services for ServiceNow empower companies to optimize their workflow and boost productivity. Providing enhanced user experience, better service intelligence, and superior service is our motto.

To achieve that, we offer comprehensive ServiceNow solution implementation services, using an agile and lean project delivery methodology that is fully-tested and validated by our customers. Our team of ServiceNow experts employs an iterative approach to understand a client’s business objectives and implement a tailored ServiceNow solution to meet the needs of an enterprise. To further enhance the performance of ServiceNow’s solutions, we create new intelligent apps and modules. While we deliver our services to organizations operating in any industry, we see a great deal of traction from the financial services, credit card, utilities and general industries, mostly to automate their service management.

What does the future hold for your organization?

Within only a year and half of our existence, we have completed more than 150 projects using ServiceNow solutions, while accumulating several awards and accolades from the ServiceNow ecosystem. Thus, in a short span of time, we have emerged as one of the premium ServiceNow partners in Brazil. Looking ahead, we want to continue reinforcing our DNA, which is to support companies in the execution of their strategies for their digital transformation journey through intuitive and disruptive platforms such as ServiceNow.