NOVEMBER 2022CIOAPPLICATIONS.COM8IN MY Views a Managing Director and North America Head of Digital Product Transformation at Rabobank, Christiaan ter Haar sets the agenda for all Digital and Technology Run and Change for North America. Prior to his current role, Christiaan was Head of First Line Risk & Security / CISO for Rabobank North America. Christiaan has over 20 years of experience as an international technology leader, consultant and transformation manager, solely focused on the banking industry. His leadership positions span various Technology functions as well as Business functions.What are the current challenges that are prevailing in the market with respect to digital transformation space? We've faced challenges in aligning our internal organization structure and skill sets in order to meet the diverse demands of digital transformation, which include product management, cloud adoption, integration and automation, and DevOps. I believe that managing people and cultural change has been one of the most underappreciated aspects of the entire process.From the perspective of the head of IT, maintaining a balance between the support role and the degree of centralization of systems for different business lines is another difficulty.I think it's reassuring to see that many of the large institutions are continuing to make significant investments in digital technologies in spite of inflation and a potential slowdown, particularly in light of the current macroeconomic situation. I observed a further tendency toward maintaining those digital investments while concentrating on obvious productivity, better results, and quick value delivery. Keeping our personnel in place and investing in important skill sets in areas that are still developing will be essential for us to continue achieving our goals of improving the client and employee experience.Could you tell me some points of discussion on your leadership panel?Most of the conversations are around establishing a plan that is in sync with the corporate headquarters, ENHANCE CLIENT EXPERIENCE VIA TECHNOLOGY ACHRISTIAAN TER HAAR, MD, NORTH AMERICA HEAD OF DIGITAL PRODUCT & TRANSFORMATION, RABOBANK Christiaan ter Haar
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