NOVEMBER 2022CIOAPPLICATIONS.COM 19The primary challenge that obstructs these businesses is the lack of right software and design that could help them with digital transformation. There is also an active resistance to digitalization from people in managerial roles. When asked to modernize a process they have been manually operating for decades, they are reluctant of the sudden change. However, the scenario has changed due to the present economic emergency due to inflation. There is also pressure from stakeholders to find means of reducing expenditure and improving the business. Enlighten helps these managers realize technology's true potential and motivate them to embrace the change. We start our services by understanding the loopholes they want to fix and the processes they want to improve. Following this, we design a prototype and suggest the types of software that best suit their business needs. Another stumbling block for clients is their workplace culture. As employees are the ones using these technological solutions, when they fail to comprehend the underlying needs and benefits of the technology, they create resistance to adopting the solutions. As a result, while implementing the solution, Enlighten emphasizes on transforming the work culture to be more acceptive of technology and digitalization. We ensure that each employee understands the genuine need for technological implementations and willingly embraces them.What benefits do Enlighten's clientele enjoy?Our long-standing experience working with numerous business sectors, especially in the legal domain, helps us comprehend every problem they face, including the bureaucracies that affect their operations. This makes our solutions more efficient in addressing clients' concerns. Our competitive pricing structure has also made us the perfect fit for SMEs with a limited budget. As part of our corporate social responsibility (CSR), we publish research materials and free articles regarding best practices and schemes to make businesses comfortable with technology inclusion. We also aim to help companies achieve digitalization irrespective of their resources and financial capabilities.Can you cite one of Enlighten's customer success stories?In 2020, during the pandemic, the legal department of a health insurance company contacted us. They did not have the software to control their CLM or the in-house professionals to suggest the right software. In 60 days, we prepared and presented a design for them, along with the cost structure and ROI. Gaining their approval, we started implementing the project. Their legal department initially conducted 1000 contracts per month. With the CLM software we deployed, they accelerated their contract management through automation. We provided simple templates with fillers that helped them manage similar contracts swiftly and avoid case-by-case analysis. As a result of automating repetitive tasks, their employees could also utilize the saved time on strategizing for their organizational growth. Since inception, we have believed that software alone cannot help a company struggling to embrace digital transformation. That's why we follow a hybrid model, where along with the right software, we offer services that assemble information and technology to help clients achieve digitalization
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