March 2020CIOAPPLICATIONS.COM6Copyright © 2020 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.March - 23 - 2020, Volume 06 - Issue 06 (ISSN 2644-240X) Published by ValleyMedia, Inc. To subscribe to CIO ApplicationsVisit www.cioapplications.com Managing EditorJoe Phillip*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffSalesSebastian Jacobsebastian@cioapplications.comEmailsales@cioapplications.comeditor@cioapplications.commarketing@cioapplications.comContact UsPhone: 510.330.5174Fax: 510.894.8405EditorialIntelligent Augmentation is the KeyIn an age when technology is driving even the basic operations in a social as well as domestic level, it is impractical to think that the Information Technology Service Management (ITSM) landscape will remain unaffected. As most ITSM gurus have implied, the change in the industry is steadier than fast-paced; most technological wonders are penetrating the space to create a long-term impact on how business is currently being done.Artificial Intelligence (AI), powerful as it is, is all set to introduce yet another chapter in the transitory phase of the ITSM landscape. Although organizations are not equipped adequately to implement AI as one of the core veins of operations, vendors are considering it as an opportunity to shift its application to smaller innovations, making way for an Intelligent Augmentation (IA). Needless to say, this will reduce registration periods while enhancing incident prioritization and improved automation of the task assignment process.With these advancements in the news, solutions and service providers are looking forward to even smarter automation solutions in the form of Robotic Process Automation (RPA). While the number of robots deployed in mundane tasks is increasing, businesses will be able to make use of human talent in the tasks that require natural intelligence.In this edition, we have put together articles that talk about the exemplary transformation of the modern ITSM landscape as it walks toward achieving better operational efficiencies. With incisive perceptions from seasoned entrepreneurs, we hope to present to you descriptive pieces about the latest innovations in technology and their relevance in the ITSM space. We have also zeroed in on the providers that understand your business needs and can connect you with the right solutions. A panoramic view of their solutions and services will be a first step toward building a secure future for your enterprise.Let us know your thoughts.Joe PhillipManaging Editoreditor@cioapplications.comJoe PhillipGraphics & ArtEditorial StaffBen JacksonDaniel HolmesEzra BenjaminSoham SanyalRose DcruzSenior WritersClara MathewLeah JaneRoyce D'SouzaAsher Blake
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