March 2020CIOAPPLICATIONS.COM5LAST WORDCXO INSIGHTS2530CXO INSIGHTS30IN FOCUSPage 10 - 111234Metrics, a Tool to Measure IT Operational PerformanceTony DiPoalo, Vice President of IT, AdaptHealthBuilding a Better IT Service Management OrganizationJeff Battaglino, Vice President, IT Technical Services Manager, OceanFirst Bank [NASDAQ: OCFC]IT Service ManagementNora Osman, Associate Vice President, IT Service Management, Montefiore Information TechnologyINFOSYSTAFeras El Hajjar, Founder & ChairmanUSING IT BUDGETS TO DRIVE STRATEGIC OUTCOMESEric Hanson, Vice President Information Technology, Husco26
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