JUNE 2020CIOAPPLICATIONS.COM 19communication among healthcare teams during patient handoffs were two critical problems these organizations were facing. At the same time, administrators indicated that they were concerned about the continued costs associated with maintaining multiple platforms for communication--including growing infrastructure costs, operator-based telephone systems, paging technology, etc. For these reasons, we focused on developing a single, cost-effective solution with the following key features: · Communications Suite which allows users to select phone, chat or text to communicate instantly (which streamlines patient hand-offs);· DirectConnect which is our proprietary intelligent call routing technology ­ making it easy to instantly reach the right provider or team member without an operator;· SmartScheduler and Open Shift Marketplace which together simplify scheduling and the trading of shifts that occurs so often in healthcare. Please cite a case study on how OnCallPeople has enabled clients to overcome hurdles and attain desired outcomes. We work with Mercy Health System, one of the top five largest health systems in the country. We've been supporting Mercy South Hospital's growing hospitalist team--which was a group of physicians who were becoming increasingly frustrated by their dated scheduling and communications tools. We got their team up and running with OnCallPeople in just a few days and almost immediately, we were handling a call volume of 4,000+ calls per month. Using OnCallPeople's scheduling platform, real-time updates to the schedule become instantly visible to all stakeholders. Users can quickly identify which providers are covering a specific unit or floor of the hospital, as well as those with on-call or admitting responsibilities. For the first time, the dynamic scheduling and communications needs of the hospitalist group are being addressed with a single software solution, on a single screen--making it easy to connect with the right provider the first time. Positive results documented thus far include: improved workflows, greater efficiency, decreased patient length of stay, improvement in the patient experience, and positive feedback from satisfied providers. How does OnCallPeople steer ahead of the competition? We feel confident that our solution is the most robust and cost-effective option out there for busy physician practices, hospitals and health systems. There are plenty of unified communications applications out there ­ and plenty of scheduling platforms, but there's no single solution (that we've seen) that offers both and is designed to meet the unique challenges facing healthcare organizations. In addition, we believe our proprietary DirectConnect/intelligent call routing technology truly sets us apart in the unified communications space. DirectConnect uses schedule-based call and message routing to ensure team members are always reaching the correct provider who is actually on-shift, with 100% accuracy. Finally, anyone who works in healthcare knows how common last-minute schedule changes are. Our unique "Open Shift Marketplace" makes it fast and easy to get open shifts filled fast ­ leading to greater physician and staff satisfaction and 100% shift coverage.In addition, it's rare for a hospital or physician practice to invest in a new technology that can actually save money, but OnCallPeople's return on investment is proven. OnCallPeople reduces administrative and infrastructure costs, eliminates the need for multiple platforms for scheduling and communication, and reduces costly communications errors.What does the future hold for OnCallPeople?OnCallPeople is poised for continued growth and expansion--both here in the US and internationally. The challenges facing the healthcare industry are age old and most organizations are finally coming around to the fact that there are digital solutions that can really make a difference in improving performance and efficiency. We plan to continue enhancing our existing platform based on customer feedback and in response to newer technologies such as artificial intelligence, 5G, etc. Future iterations of OCP could use AI to predict provider communication preferences, anticipate higher census based on historical data, and much more.Finally, while OnCallPeople is currently focused on the healthcare industry--we've mastered how to work with one of the most highly regulated complex industries in the world. In the future, OnCallPeople may expand outside of healthcare to address similar challenges for any industry that struggles with communication and scheduling ­ particularly those managing a shift-based/on-call workforce. It's a very exciting time for us and we look forward to seeing what the future holds for us and our growing customer base. Hamza Jamil,Chief Operating Officer
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