APRIL 2019CIOAPPLICATIONS.COM5IN MY VIEWLexi Emmons, Sr. Director, Customer Experience, Bright Horizons08The Touch of Magic to Transform Contact CentersConnecting the Dots with Customer ExperiencesMartin Lampman, Director, Customer Support Operations, BCLC46Unclogging the Branch and Call Center Traffic JamEdward Vidal, Director IT Service Management Office, Memorial Healthcare System20Tearing Up the Old-fashioned Boundaries Between IT and BusinessChris Windebank, IT Director-Global Marketing, Bacardi22How to Leverage Data Science to Provide Insanely Great Customer Experiences in Any IndustryDr. Mark Wang, Chief Data Scientist, Alorica30CXOINSIGHTS223046FEATURED SOLUTION PROVIDERSPg 16 - 38TOP 10SOLUTION PROVIDERS - 2019CONTACT CENTER 20
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