September 2020CIOAPPLICATIONS.COM8IN MY Viewusiness processes are essentially an amalgam of art and science. A business delivers value through its processes. New technologies are reshaping the way these processes are managed and executed. Companies seek solutions that can bring greater efficiencies to business while providing flexibility and agility to business process management (BPM). Technological developments aim to improve and align employees' value addition that collectively contributes to a company's value delivery. The ongoing tech evolution opens doors for process automation. In today's market, automation is starting to make a deepimpact in the BPM space. However, while numerous solutions for BPM automation flood the market each year, the functionalities that they offer are rather generic and fail to cater to the specific needs of businesses and struggle to provide a tailored end to end solution. Lacking in agility and flexibility, these solutions are tedious to implement. Companies that have adopted such solutions either have to choose the processes and methods offered by the solution, or execute tasks according to their own unique business processes that were developed over many years. To overcome these hurdles, it is key for technology partners and solution providers to understand the complexity and uniqueness of business processes provide a human centric design and be cognizant that one size does not fit all. Additionally with the fast pace of business and its ever changing needs, the business process need to evolve constantly and frequently there by trying to customize every technology solution tends to be an expensive endeavor for organizations. The Path to Strategic PartnershipsEach business model is unique and so are the processes involved in it. To enable an effective partnership and derive optimal benefits, it is crucial to evaluate the skill and experience offered by the partners. In addition to subject matter expertise, the alignment of business values is also critical. Some business may provide ideal solutions but they might function on values that are out of alignment with one's own business/ organization. It is also equally important to evaluate other aspects of the potential partner such as financial stability and client engagement to understand one's business requirements, willingness to adopt according to changing needs, all of which are essential for a mutually beneficial partnership.Brining in ChangeChange is a paradox. While many businesses aim to bring change with the ultimate vision of making improvements, change is REKA MISHRA, MANAGING DIRECTOR, STRATEGIC INITIATIVES, SVB FINANCIAL GROUPBWhile businesses strive to gain competitive edge through continuous process improvements through adoption and implementation of various technology, there still needs to evolution in technology solution itself and its adoptionTECHNOLOGY'S ROLE IN BUSINESS PROCESS OPTIMIZATION
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