September 2019CIOAPPLICATIONS.COM6Strategic Advantages have Superseded Solution FeaturesWith a majority of businesses transitioning from manual workflow processes to workflow management software, their priorities are shifting. Now, rather than gauging the feature sets of the software, enterprises focus on the strategic advantages that a workflow solution provides. This seismic shift is largely due to the ongoing digital transformation era where businesses are working to reimagine and enhance their existing processes, embrace dynamic, agile, workflows, and build a digital strategy.The strategic advantages offered by modern workflow management software could include helping enterprises to transform their customer and employee experience, the synergy of RPA and workflow management, and the lessening of IT department role. For example, enterprises are now able to build automated onboarding processes through their workflow management software, ensuring that new employees are hired, trained, and put to work through workflows that operate quickly and smoothly. To that end, robust workflow management software has become a one-stop-shop for IT, HR, procurement, and other internal services. Some of the other critical advantages include improved compliance, improved productivity, cost reduction, and improved quality and accuracy. Furthermore, enterprises can design workflow patterns--through graphical modeling of processes--to automate tasks such as form filling, reporting, on-site server, and software maintenance.Over the next few years, industry experts expect AI to significantly alter workflow management software. While professionals already trust AI with certain back-office administrative tasks, it's only a matter of time until AI-based decision making extends to larger responsibilities. For example, a consumer goods company could leverage AI to ascertain if a customer is eligible for a refund for a purchase, rather than deploying human resources. Another workflow management trend in the pipeline is the incorporation of virtual assists such as Amazon Alexa. As an example, employees can delegate their duties through voice commands--ranging from conference calls, making appointments, and requesting time off from work. Additionally, virtual assistants will have the ability to integrate with existing software (already happening!) and smart speakers to simplify myriad workplace-related tasks.In leafing through this listing, your organization stands to discover a workflow management software most suitable for optimizing your business.EditorialCopyright © 2019 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.September - 20 - 2019, Volume 05 - Issue 52 (ISSN 2644-240X)Published by ValleyMedia, Inc. To subscribe to CIO ApplicationsVisit www.cioapplications.com Graphics & ArtManaging EditorJoe PhillipSenior WritersClara MathewEditorial Staff*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffSalesRich Gonsalvesrich@cioapplications.comEmailsales@cioapplications.comeditor@cioapplications.commarketing@cioapplications.comContact UsPhone: 510.972.5010Fax: 510.894.8405Declan ColeAlbert RozarioBen JacksonDaniel HolmesEzra BenjaminCalvin James Roy KeanLeah JaneRoyce D'SouzaJoe PhillipManaging Editoreditor@cioapplications.comJoe Phillip
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