SEPTEMBER 2017CIOAPPLICATIONS.COM8ith the proliferation of Electronic Medical Record (EMR) and Enterprise Resource Planning (ERP) systems across the healthcare industry over the last decade, healthcare institutions now have more data (and data mining tools) at their fingertips than at any time in history.On the surface, a highly distributed, self-service information access model appears to be the ideal goal of an EMR or ERP because it can eliminate bottlenecks associated with a traditional report writing group handling the requests of an entire organization. Instead, this model can promote efficiency and more timely decision-making and management because it allows users to access information at their convenience at any time. Children's Health in Dallas recently embarked on an analytics process discovery to validate our self-service model, breaking down the project down into two phases: discovery and process improvement recommendations. The Analytics Discovery ProcessChildren's Health allows users to access information directly from data in our EMR and ERP systems, which have been in place for approximately 10 years (with over 12,000 reports being generated during this time). In order to support advanced data reporting needs (or to help groups whose staff are unable to use the reporting tools), we maintain a centralized data intelligence group, which receives approximately 200 requests a month. MARK ZIEMIANSKI, VP-BUSINESS ANALYTICS, CHILDREN'S HEALTHWANALYTICS PROCESS IMPROVEMENTIN MYVIEWMark Ziemianski
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