OCTOBER 2022CIOAPPLICATIONS.COM 19and organizing information to ensure that information is available and people have access to information in order to make timely informed decisions. Posting plans or knowledge share without content management tools is not effective. Technology Thought Leaders should take an enterprise approach to engage department experts to improve knowledge discovery and knowledge management which will improve training, cross-skilling, and methodologies that is properly managed. Knowledge management can make it possible to provide robust and secure systems that support on-demand access to information which in turn improves support. OK, so what do we do?There are five key focus areas that are seemingly common, yet elusive to many organizations: Organization, Prioritization, Communication, Leadership, and Project/Task/Program management. I say common because we have all heard these terms yet we always struggle we with all these things on a daily basis. Think about how many projects do not meet timelines or how many email strings have multiple responses, or how many meetings have weekly updates where tasks are lagging. These are examples of projects that are not organized properly probably due to new technologies or customizations but knowledge management can aid to help build process flows and standards which can make processes and people transparent to solve problems more quickly. This will in turn help to understand priorities (prioritization), which helps to understand what resources are required and what communications are needed (communications), which helps leaders understand how to make decisions (Leadership), which comes full circle to appropriately manage programs, projects, and tasks. Every department produces and stores vast amounts of data and knowledge daily. The adoption and effective use of knowledge management is challenging to bring together all the silo methods and departments together but the right way to do it is through knowledge repository to promote actionable intelligence and eliminate duplicate or outdated information. Content is critical in IT Thought Leadership, which may backfire if poorly executed and lead to missed opportunities. Executing an effective knowledge management system will make information accurate, reduce records, and expedite processes. Technology Thought Leaders should take an enterprise approach to engage department experts to improve knowledge discovery and knowledge management which will improve training, cross-skilling, and methodologies that is properly managed. Knowledge management can make it possible to provide robust and secure systems that support on-demand access to information which in turn improves support
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