NOVEMBER 2024CIOAPPLICATIONS.COM5Seth Robert, Director, Field Service, Elliott Group, Ebara CorpWHERE DID THE CUSTOMER EXPERIENCE GO?24Manuel Vilarroig, Regional Marketing Director and Head of Digital Lead, McDonald's Latin AmericaMCDONALD'S LATIN AMERICA UNVEILS AN INNOVATIVE ONLINE ORDERING STRATEGY TO ENHANCE CUSTOMER EXPERIENCE AND LEAD CONVENIENCE AND VALUE ACROSS LATIN AMERICA20Bradly J. Sax, Customer Strategy & Experience, Vice President, LendleaseHOW CULTURE AND OPERATIONS DRIVE CUSTOMER EXPERIENCE (CX)22Barbara Weisz, Senior Vice President Global Sales and Operations, GrouponFOCUSING ON CUSTOMER EXPERIENCE IN THE MIDST OF AN ECONOMIC CRISIS16Josh Peacher, Vice President Americas Customer Service, MCC LabelDRIVING BETTER CUSTOMER EXPERIENCE ­ A FULL CIRCLE RETURN TO TEAMMATE ENGAGEMENT 26Kim Peretti, Chief Customer Officer, KlaviyoFROM SPAM TO SPOTLIGHT: WINNING WITH YAHOO AND GOOGLE'S DELIVERABILITY18CXO INSIGHTS
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