November 2023CIOAPPLICATIONS.COM 19is about to stop functioning, learn how our customers are using our products, how well our products perform over time, and, ultimately, make better decisions about what is and is not important for our customers in the products and services they purchase from us. These are just a few of the questions we are now asking, with answers from real data we have collected from our own legacy. To think that all these questions and answers have been sitting around waiting decades for us, and all it took was to build a connected ecosystem of legacy things is truly the ultimate value of my journey.At Otis, we are well on our way to gleaning as many insights as possible by harnessing the Internet of Things in our products. Each day, we are asking more questions and gaining new and exciting insights from products we have just built and also those from 20+ years ago. These insights will ensure our products are operating at peak performance, assist our mechanics with the information they need to maintain and repair our products quickly, and ultimately educate our customers on the value of owning Otis products and services. Today, Otis units are designed for connectivity at the onset. Our IoT solution leverages lessons learned from legacy things as well as unleashes the power from daily data insights that will best serve our customers and passengers for years to come. It's all value I couldn't have imagined when I started my journey but very much a reward worthy of the challenge. Without connectivity by design, each legacy thing can only support the business requirements and technical interfaces at the time of initial release
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