NOVEMBER 2019CIOAPPLICATIONS.COM6Copyright © 2019 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.November 25, 2019, Volume 05 - Issue 66 (ISSN 2644-240X) Published by ValleyMedia, Inc. To subscribe to CIO ApplicationsVisit www.cioapplications.com Managing EditorJoe Phillip*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffSalesSebastian Jacobsebastian@cioapplications.comEmailsales@cioapplications.comeditor@cioapplications.commarketing@cioapplications.comContact UsPhone: 510.330.5174Fax: 510.894.8405EditorialWeaving Captivating Experiences Digitally Enterprises today have high standards to meet when it comes to acquiring and retaining customers. Digital Experience (DX) has revolutionized the way companies communicate with their customers. This new age solution assists in managing omnichannel, real-time experiences efficiently for customers. Rich digital experiences are the resolution the companies were searching for too long to enhance customer engagement and differentiate their brand identity from the market counterparts. As the customers expect deep-customizations, that are varying with time, the enterprises rely on DX to implement an in-depth personalization on its most crucial facets - customers, employees, and associates. The design of exceptional DX to enhance productivity and efficacy is not as simple as it appears. Perfecting the enterprise DX has proven to be a challenge because the journey traverses through multiple systems, organizations, and several applications as the customers interact. The information is aggregated from banner ads, social media, events, written and multimedia trials, and then evaluated to produce enriched resources that refine the DX. To deal with the ever-evolving customer demands, Enterprises resort to technology platforms and multiple business applications. The ideal DX include the concoction of the aforementioned factors collected from the portals, mobile, content management, social, analytics, and more. The organizations with excellent DX can provide their customers with a consistently appealing, personalized, and relevant DX across multiple channels and touchpoints. Delivering rich, integrated capabilities for managing web and digital content, real-time social communications, business analytics, and mobile device delivery has become the core of most solutions in the industry today. The customers are at the helm; DX solutions are the key to overcome the prevailing productivity challenges and reap the benefits by offering extraordinary customer experience. With the development of newer technologies like IIoT and AI, the next generation of the DX solutions will integrate multiple channels such as wearables, voice assistants, and many other IoT devices too. These technologies will aid the companies' DX initiatives in a controlled environment. A handful of DX initiatives have helped the organizations create a new revenue system, unravel true stories, and foster better service for the customer. This special edition of CIO Application aims to highlight the best-in-class DX providers who have leveraged innovative technologies to help businesses excel, successfully execute DX strategies, and encourage positive outcomes among clients. This edition blends notes from thought leadership in subject matter experts with real stories and its resources like insights from CIOs and CXOs to selected members. Let us know your thoughts.Joe PhillipManaging Editoreditor@cioapplications.comJoe PhillipGraphics & ArtIssac GeorgeEditorial StaffBen JacksonDaniel HolmesEzra BenjaminJune MichaelRose DcruzSenior WritersClara MathewLeah JaneRoyce D'Souza
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