NOVEMBER 2017CIOAPPLICATIONS.COM8hen we start to think about how to effectively access data when it comes to business communications, we need to start thinking about removing the physical equipment layer and moving this to the cloud. Today, businesses are expanding their workforce to be more mobile and spread out by working from home, establishing "hoteling" work spaces and let's not forget the "road warrior" travelers. The technology needs to accommodate how users work within the business structure, that is where Unified Communications comes in.What is the most common device that everyone uses every day; their cell phone! So, business communications need to reflect the mobility factor and take on this new trend. Just by the way technology has grown fast over the last few years, we are no longer defined to a desk. We are mobile now and the technology needs to reflect that and follow you.Using Software-as-a-Service (SaaS) in the cloud for unified communications is the future of mobility technology. Say you have a physical on-premise phone system at your place of work, the old way is to dial/call into the phone system and check your voice mails. Today, you can have your voice mails just emailed to you and you can check them on your cell phone or any other device. Some systems will do voice-to-text translations so all you need to do is read the message like an email or text message. The less clicks a user has to do to read or listen to the message the better. Why make it difficult to just listen to a voice message while in a meeting, at a restaurant or in a taxi? Unified Communications can also take text from an email or message and translate it to a voice so you do not have to read it. As you can see, this is a very customizable process that UNIFIED COMMUNICATION'S IN THE CLOUDDAN HURLEY, VP OF INFORMATION TECHNOLOGY, SOLERA HEALTHDan HurleyIN MYVIEWW
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