November 2017CIOAPPLICATIONS.COM5CONTENTSWhy Service Centers Need Not Fear AI: How to Play the Field to Elevate the Customer Service ConversationLee Farrell, VP, Engineering Services and Solutions Division, Business Imaging Solutions Group, Canon U.S.A., Inc.Technological Impact on Customer ExperiencesDiane Magers, CEO, Customer Experience Professionals Association38Becoming the Voice of the CustomerDawn Bradney, VP of Customer Support and Audit, McKessonHow to Stay Customer Centric Through Extraordinary GrowthMatt Zurcher, SVP of Customer Care, HomeAdvisorEstablishing a Dynamic and Scalable Data-Driven Engagement StrategyShenan Reed, President of Digital, North America, MECInnovation Driven by CustomerRohit Gajjela, Director, Head of Customer Service, Intuit2932362224CXO INSIGHTSNational Geographic: A wealth of experiencesJill Cress, CMO-EVP, National Geographic Partners08IN MY VIEW
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