MARCH 2019CIOAPPLICATIONS.COM6Customer-Centricity: RedefinedWith the global traveler pool flooding with millions of new consumers from both emerging and developed markets, the travel and hospitality sector holds great potential for innovators, investors, and consumers. The industry has seen an uprise in the integration of various combinations of technologies including IoT, artificial intelligence, cloud, and machine learning. The travel ecosystem--consisting of hotels, airlines, restaurants, and other players--will fuel its growth to a stupendous $1,657 billion by 2023. Along the abundance in growth opportunities, each of the travel segments has unique hurdles to overcome, driving innovation and exploring new possibilities around the travel experiences. Current solutions include a variety of AI-powered engines that compare and discover the nature of every potential guest at the backend, fine-tuning each requirement to deliver experiences that are handpicked to serve every nuance. Further down, as the instance materializes, logistics in the fray are coordinated in real time, offering full visibility into status and operation. Finally, in the realization of it all, IoT implementations form the very real interface between the human and surroundings. With smart rooms that change temperature and lighting based on what sensors read from the guests to personalize every aspect of the stay, making for that extra mile in service excellence. We are truly living in the 21st century, the lore of make-believe now within reason and reality.To help business providers in selecting promising travel and hospitality solutions, a distinguished panel of prominent CEOs, CIOs, VCs, and analysts, along with CIO Applications Magazine editorial board has assessed and shortlisted the companies offering pioneering technology solutions in the industry. This curated listing gives a comprehensive understanding of solutions that can be implemented to optimize your business process to match the rise of the travel and hospitality ecosystem.Joe PhillipManaging Editoreditor@cioapplications.comJoe PhillipMARCH - 04 - 2019 TRAVEL AND HOSPITALITY TECH SPECIALCopyright © 2019 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Volume 04 - 06Published by ValleyMedia, Inc. To subscribe to CIO ApplicationsVisit www.cioapplications.com *Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffManaging EditorJoe PhillipGraphics & ArtDeclan ColeRenukesh GangurEditorial StaffBen JacksonDowel MajiJune MichaelPranav SudhakarSalesDowel Majidowel@cioapplications.comEditorialContact UsPhone: 510.330.5172Fax: 510.894.8405Emailsales@cioapplications.comeditor@cioapplications.commarketing@cioapplications.com
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