PG 30 - 38ITSM ITSMTOP 10CONSULTING/SERVICES COMPANIES - 2019PG 16 - 26 ITSMTOP 10SOLUTION PROVIDERS - 2019IN MY VIEW08CXO INSIGHTSLESSONS LEARNED IN 30 DAY TRIALS OF ITSERVICESJeff Cann, Chief Strategist and CIO, Encore Electric, Inc242836Is your Operating Model Ready for an "Anything as a Service" Environment?Veeral Solanki, Pamela Nasr, and Ash Forrester, Business Design and Operating Model Experts, PA Consulting24The Digital Transformation of ServiceCourtney Dornell, Senior Director, Service Transformation, Otis Americas28Creating and Advancing a Service Culture through Information Technology Service ManagementPeggy Kay, AVP & Technology Customer Experience, University of the PacificFlying to SuccessNicole Chesmore, AVP Infrastructure and Operations, Grinnell Mutual364242
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