MARCH 2018CIOAPPLICATIONS.COM 19In the delivery phase, we roll-out the appropriate UC solution for our clients to promote collaboration and enable their teams to make faster decisions as they approach business issues and solve problems together. Finally, in the operational phase, we deliver management and administrative services to optimize the UC performance and user experience. To sum up what Arkadin Cloud Transformation Services does, we provide a cost-effective UC migration strategy and transition to the cloud, so clients can better focus on their core business. With more than 15 years of expertise in cloud transformation services, Arkadin is regarded as a highly trusted partner, serving customers that are spread across 30 countries. Our longstanding partnerships with leaders such as Microsoft, Cisco, and Avaya, among others, help our 25,000 customers worldwide achieve favorable business outcomes through digital transformation.4. Could you give us an example where Arkadinwas instrumental in addressing the challenges faced by its client? A large global organization operating in more than 40 countries recently approached Arkadin to overcome a challenging UC rollout for their global user base. The client's UC project was struggling to make it through the final phase of cloud transformation journey. In less than two weeks, we gathered their team for a discovery `Envision Workshop' to understand their UC goals and the needs of the end user community, and priorities of different user personas. Through that Envision Workshop, we uncovered significant knowledge and planning gaps and developed an effective plan to tackle the shortcomings. Soon, we enabled them to successfully move their enterprise voice and communications to the cloud. 5. What is the methodology that you take toensure a high Quality of Experience (QoE) for your clients? In addition to rolling out the best fit UC solution, we also ensure the Quality of Experience (QoE) for our client's user community. We achieve this through our continuous focus on measuring and monitoring of crucial analytics such as voice quality scoring, quality trends and call statistics reports that monitor the QoE being delivered to the end users. In addition, the firm also offers best-in-class training to engage the users early in the planning process and then give them training not only specific to their use cases but also based on the issues that are emanating from BYOD implementation. 6. What are Arkadin's future endeavors?As UC and collaboration are emerging as a powerful tool to drive the efficiency of today's mobile workforce, business leaders need to rethink their organizational structure. Our goal is to enable C-suite executives to bring new levels of agility and innovation in their digital transformation initiatives by encouraging team collaboration and knowledge sharing. Without the right mindset and skill set, most enterprises will fall short of their objectives, under-deliver ROI and frustrate their user community
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