JUNE 2023CIOAPPLICATIONS.COM 19n the last few years, Robotic Process Automation (RPA) has become one of the most fundamental efforts contributing to companies enhancing their productivity for long-term success. RPA can be used to automate a multitude of repeatable and mundane rules-based business processes, allowing companies to boost the efficiency of all operations, accelerate time to value, increase accuracy with reliable consistency, produce data for important analytics, create a better customer experience and a lot more benefits to come. Although the idea behind this technology is quite simple, to leverage automated software bots to replicate human tasks, the implementation is a lot more intricate than that. Deciding to move forward with RPA can be exhaustive and the results of RPA integration from company to company can vary significantly, depending on how they approach this process. In order to avoid the RPA projects failing at every stage, here are some challenges that need to be overcome and how to solve them. 1. Employees Upskilling & Job Shifting Although RPA bots don't always displace workers, it is a possibility. RPA is often used to reduce employees' workloads by providing automation on repeated works and has the potential of errors if done manually. On the other hand, RPA can trigger an automation paranoia for some employees because they might think RPA can affect their jobs and be replaced by machines. The company needs to enlighten employees on the benefit of upskilling and job shifting for those who do the repeated work. They will be given training in new skills to shift their attention from low-value tasks to higher-value ones that deliver better customer experience and ultimately support revenue growth. 2. Evaluating Company's BusinessThe benefits of RPA make it clear that this technology has an essential role in business and becomes one of the most important investments for a company. In addition, the precautionary principle is required when determining the automation process to minimize a high-cost value whenever an error occurs. With that in ICXO InsightscXo insightsINDRA HIDAYATULLAH, DATA MANAGEMENT & ANALYTICS DIVISION HEAD, PT. BANK TABUNGAN NEGARAIMPLEMENTING RPA­ 5 ULTIMATE PREREQUISITEIndra Hidayatullah
< Page 9 | Page 11 >