JUNE - 2023CIOAPPLICATIONS.COM9engagement to build relationships across departments and all levels of leadership helps people know where to go with privacy questions or concerns, pushes innovative thinking and promotes collaboration to strengthen risk management and data awareness and infuse privacy into everything you do.Right Message, Right Time, Right Vehicle: Develop a comprehensive internal communications effort across multiple, effective channels to consistently inform and educate employees about privacy and information governance and make it personal to them, which connects the dots between training efforts and real-time execution. Equipping employees with the robust knowledge and skills needed to recognize and respond appropriately to potential risks keep training knowledge in mind and empowers positive decision-making on all levels.Listen & Learn: Regardless of how your organization is structured, partner closely with your CISO and CIO to promote every interaction and transaction as an opportunity to listen, learn, and share resources. Making best practices and insights available across departments sets a foundation and expectation that compliance and security are not just about lawful action but a priority behavior as part of a company's culture, which is ingrained on an individual and personal level to encourage everyone to do the right thing in every situation.In our case, by aligning these best practices with our company's six key "Culture Essentials" ­ which include active listening to learn from each other and a commitment to continual improvement ­ we have matured our global information and privacy governance initiatives organization. We have also collaborated to enhance our data capabilities through our innovative global connectivity platform implemented across our nine cruise brands, worked to optimize employee work-from-home security experiences and devised cutting-edge employee data privacy training, among many other initiatives! As a result, we have been able to execute integrated internal campaigns that boosted employee engagement with privacy by multiple percentage points in just one year.These practices can significantly raise the tide of innovation while building trust across departments, employees and guests. As regulations continue to evolve, the global organizations that become privacy leaders of the future will need to be flexible and responsive and use advanced collaboration and communication techniques across key elements of privacy, security, and data management to keep employee and customer information safe. Utilizing best practices in collaboration and communication across the organization will enable global privacy teams to enhance education, engagement and integration throughout the company and drive innovation in information and privacy governance
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