JUNE 2022CIOAPPLICATIONS.COM 19in the skills and knowledge of Clarity and Rally applications. We understand exactly how to make these tools do what we need them. We never customize the tools and keep them upgrade-proof for customers, as any potential customization can do more harm than good. We have highly experienced practitioners who can creatively integrate the tools with the client's business operations. They know how to get these tools working to support the newly developed processes and create favourable business outcomes.Jeff: We just got a silver partnership with Scaled Agile, Inc.(SAI), with which we can provide SAFe certification classes that go hand-in-hand with the client's business transformation. Sometimes, when they try to do something that demonstrates an anti-agile pattern, we help them understand that what they're doing may not be the best long-term solution and then help them get through that. We know that if we come and provide them with a great solution, they will call us back for another solution when the market changes. So, our approach is to help our clients to navigate the changes (change management) in their business process and evolve it in the meanwhile so that they don't have to call anybody to cope with the next problem.Please throw more light on how you engage with clients.Jeff: We've even applied an Agile approach to our client engagements. We plan out the engagement in Agile taxonomies. If they are newly transitioning to Agile, they can see how we can apply a real-world problem to the tooling. We show them that we recommend the Agile implementation approaches and follow them as well. We even have workshops to bring them into the space of solving the problem.Robert: One phrase that we use with our coaches is that it's one thing to be an expert, but you can sometimes run the risk of dismissing the wisdom of your clients. So, while collaborating with our customers, we try to share the knowledge that we have and why we are recommending something. If there's something that they have concerns about or would like to contribute to the solution, we're completely open to their feedback. There could always be a new right answer, and we would love to learn about it. What makes Rego Consulting unique and different from its competitors in the marketplace?Jeff: The staff of Rego Consulting, myself included, come from the PPM and Agile domain. A lot of us were software developers before we were coaches. We've utilized these tools on the ground and thus, have a unique understanding of the real-world challenges versus the theoretical solutions that might be applied. So, while giving our clients recommendations, we're pulling from our expertise in the domain. By having our practitioners help our clients, we bridge the gap between the theoretical `This is how it should work' and the practical `This is how it works.' Often, as we help our clients solve something, they come back to us to help them solve the next set of issues, problems, or transitions. So, I think the unique thing about us is how we approach our clients. We work to become true partners with their organization, and that partnership is what creates opportunities with them.Robert: Our tool expertise is amazing. We are always trying to innovate when utilizing the PPM and Agile tools together or individually. In fact, our President, Dan Greer, invests a lot to develop innovative solutions and our customers always appreciate that. In addition, we also invest in the education of our coaches to aid in their career development to achieve their maximum potential. Rego ConsultingAgile and PPM All-rounderWe believe that with our deep experience in both PPM and Agile, we can connect them into something that our customers will find is of a great value
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